Deploying Cisco Unified Contact Center Enterprise (DUCCE) v1.0 is a 5-day instructor-led training program presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.
The learner is expected to have attended the Administering Cisco Unified Contact Center Enterprise course and have a strong knowledge of Microsoft Windows Server 2003 and Active Directory.
Upon completing this course, you will be able to meet these objectives:
The primary audience for this course is as follows:
The secondary audience for this course is as follows: