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Deploying Cisco Unified Contact Center Enterprise v1.0

$3,995.00 USD$3,595.50 USD
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  • About
  • Curriculum

Deploying Cisco Unified Contact Center Enterprise (DUCCE) v1.0 is a 5-day instructor-led training program presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.

Prerequisites

The learner is expected to have attended the Administering Cisco Unified Contact Center Enterprise course and have a strong knowledge of Microsoft Windows Server 2003 and Active Directory.

Course Objectives:

Upon completing this course, you will be able to meet these objectives:

  • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment
  • Install and configure a Cisco Unified CCE system
  • Create routing options using an external SQL database and an Application Gateway
  • Install and configure Cisco Outbound Option
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center

Intended Audience

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers System engineers

The secondary audience for this course is as follows:

  • Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

About the Author

NterOne is a global training and consulting company focusing on live online IT training courses, self-paced e-learning, private onsite training, consulting, and software focused on the training industry.
Posted: 20 December, 2016

Module 1: Cisco Unified Contact Center Enterprise Overview

  • Topic 1A: Presenting Cisco Unified Contact Center Enterprise
  • Topic 1B: Cisco Unified Contact Center Enterprise Deployment Models

Module 2: Cisco Unified Contact Center Enterprise Component Architecture

  • Topic 2A: Understanding Cisco Unified Contact Center Enterprise Processes
  • Topic 2B: Understanding Cisco Unified Contact Center Enterprise Fault Tolerance

Module 3: Installing Cisco Unified Contact Center Enterprise

  • Topic 3A: Introduction
  • Topic 3B: Integrating Cisco Unified Communications Manager
  • Topic 3C: Integrating Cisco Unified IP IVR
  • Topic 3D: Installing the Cisco Unified Contact Center Enterprise Main Installer
  • Topic 3E: Installing the Central Controller
  • Topic 3F: Installing the Peripheral Gateway
  • Topic 3G: Agent Desktop Options
  • Topic 3H: Installing CTI Services
  • Topic 3I: Completing the Configuration

Module 4: Database and Application Driven Routing Options

  • Topic 4A: External Database Routing
  • Topic 4B: Application Gateway

Module 5: Installing Cisco Outbound Option

  • Topic 5A: Cisco Outbound Option Overview
  • Topic 5B: Cisco Outbound Option Installation

Module 6: Reporting and Maintenance Tools

  • Topic 6A: Cisco Unified Intelligence Center Overview
  • Topic 6B: Cisco Support Tools
  • Topic 6C: Cisco Unified Analysis Manager
This is a certification course.
By completing this course, you are eligible for certification opportunities. This course provides the instruction and educational material needed to prepare for a third-party certification exam.
This is a course package.
Course packages provide a comprehensive learning plan at a discounted price, and may lead to certification opportunities.