I have been answering questions on ee for almost 13 years now and participated in 7000+ questions. My motivation is to share knowledge and to help. Also, almost 200 times, I asked something myself and sometimes it even worked out :)
During all this time, I wonder why ee management tolerates that their customers treat volunteering experts like they do: very often very badly.
- No feedback is given
- No closing comment like a simple "thank you" is left behind
- Questions are constantly abandoned
- Questions are sometimes pending and are continued some months after they started
- Customers are often anything but polite
You all know this problem, I don't need to go into details.
My feeling is that about every 3rd question is treated like this and with it, the experts.
If I were ee management, I would consider what is more valuable to them: single paying customers or good experts who invest time and effort for them for free. If I were to decide, I would proceed like this:
My frustration level has reached a new maximum by now.
ee, when will you do something for us and change some basics?