On August 1, 2016, we will begin implementing changes to our community administration and leadership roles. In this first phase, we are moving the overall site administration of the Experts Exchange community to the corporate office reporting to Brenae Noack, our Product and Community Manager. Brenae has been with Experts Exchange for over eight years and is well versed in the needs and day-to-day operations of the community.
Community roles will be broken into three teams with focused disciplines: Q&A, Content, and Customers. Brenae will oversee these three teams.
The Q&A team will be responsible for the Q&A area of our site. Rob Jurd (eenookami) will fill the Q&A Advisor role. Rob will be responsible for the Moderators, Topic Advisors and Cleanup Crew.
The Content team will be responsible for Articles, Videos and Courses. The Content Editor Lead will be Morgan Condict from Experts Exchange, an employee with over three years experience on the site in quality assurance and an English and Literature major studying for his teaching credentials. Morgan will be responsible for the Page Editors..
The Customer team will be responsible for member billing, suspensions, onboarding, and recruitment; overall member issues and satisfaction. They will also be moderating other areas of the site, including: Groups, Website Testing, Gigs, Live and Careers. Customer Advocate positions will be filled by our existing Customer Service department at Experts Exchange, which includes Kyle Santos and Ryan Swearingen.
You will start to see these teams contributing in their respective areas in the near future. The process of asking questions or submitting content or requesting help/attention hasn't changed and will follow the same process with which you're familiar.
We encourage you to reach out to the lead of each discipline for any questions or clarifications you may have.
I would like to take this opportunity to thank some longstanding members that have performed the administration and leadership roles and kept Experts Exchange running smoothly for so many years; Eric Peterson, Jason Levine and Todd L’Herrou. They have helped us get to where we are today and we will forever be indebted to them for their efforts. They may continue to participate on the site in the other volunteer roles as needed and/or at their discretion.
If you have any questions, please don’t hesitate to contact Brenae or myself.