I've had quite a few requests for LIVE assistance, and for the most part it's been okay, with the exception that a majority of the users who request help seem to have no idea that payment is required. Because of that, the first question I ask is "Are you aware the LIVE platform is a paid service?".
If they answer Yes, then I continue to work with them to determine if my skills fit their needs. I would expect the member to rate me based on their overall experience working with me.
If they answer No, then I suggest to them they post a Question (if they've not already done so), wish them luck, and the Live session expires. I would expect the member to NOT rate me at all, since I didn't help them (other than by suggesting they post a question).
With that in mind: I've had one EE member who rated me a 3, simply because I reminded them it was a Paid service (i.e. immediately after the "Are you aware ..." question). I don't really feel this is fair - he had to be aware the LIVE feature was a Paid service, since (I believe) the EE system requests that you enter credit card info when initiating the service.
Anything we can do to avoid this? I've asked the member why they rated me a 3 but, of course, have no response.