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Help with an RTD question

Hi experts,

A user had a question about extracting and saving data from an Excel sheet that is receiving data from RTD. https://www.experts-exchange.com/questions/29119795/How-to-extract-live-data-from-an-Excel-sheet-to-Power-Pivot.html. I was wondering if any if you experts could help me figure out why this question hasn't had any responses.
 Is RTD not a commonly used function? Is it unclear what the poster is asking about? What can I do to help the poster find a solution.

Thanks everyone for your time,
Martin Nguyen
HelpDesk Technician.