Service Management as Practice

Objectives: In this module, you will learn to define the concept of a service, and to comprehend and explain the concept of service management as a practice. On completion of this module, you have to take an exercise that would reinforce learning.

-Why ITIL® is the Best Practice
-Definition of IT Service Management
-What is service and how it brings value to customers
-Different type of customers and service providers
-Different stakeholders


1. Service Management as Practice
2. Service Strategy
3. Service Design
4. Service Transition