Miscellaneous

Service Management as Practice

Objectives: In this module, you will learn to define the concept of a service, and to comprehend and explain the concept of service management as a practice. On completion of this module, you have to take an exercise that would reinforce learning.

Concepts:
-Why ITIL® is the Best Practice
-Processes
-Functions
-Definition of IT Service Management
-What is service and how it brings value to customers
-Different type of customers and service providers
-Different stakeholders

Curriculum

1. Service Management as Practice
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2. Service Strategy
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3. Service Design
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4. Service Transition
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