Zaheer Iqbal
Technical Assurance & Implementation
  • United Kingdom
Member Since: 2004/01/21
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Total points744,462
Questions: 47
Solutions: 656
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Group Discussions: 11
Professional Background
3rd Line Desktop and Operational Assurance Engineer - SC Cleared
DXC Technology
April 2017 – Present
Part of highly skilled team of engineers providing technical Infrastructure support to Central and Regional UK Government users. A flexible working ethic and a pragmatic approach to IT Support, second/third line support with good customer service and communication.

•      Maintaining operational performance in order to meet agreed Service Levels
•      Providing a Technical Assurance governance gate in which Operational Acceptance Testing (OAT) of application/infrastructure deliveries are undertaken prior to live implementation.
•      Providing Technical Assurance around the support aspects of a solution. Ensuring that all documentation is accurate and provides the right level of detail and to enable the solution to be implemented and supported effectively, prior to live release.
•      Interact and converse with engineering and architecture teams around current and future solutions to provide where possible seamless transition of changes through the release cycle.
•      Acting escalation point for Senior Management and Operation Support teams.
•      Incident & Problem escalations.
•      SME contact for support groups.
Role specific Technical Skill Set:
•      App-V 4.6 or 5.x
•      AppSense DesktopNow
•      HPCA
•      SCCM or SMS 2003
•      Citrix XenApp 6.5 / XenDesktop / Citrix Provisioning Services
•      VMWare / XenServer / Hyper-V Technology awareness
•      General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)
•      Active Directory / DNS / DHCP / GPO’s
•      Exchange 2010 & Lync..
•      Networking LAN / WAN.
3rd Line Desktop and Operational Assurance Engineer - SC Cleared
Hewlett Packard Enterprise
September 2016 – Present
Part of highly skilled team of engineers providing technical Infrastructure support to Central and Regional UK Government users. A flexible working ethic and a pragmatic approach to IT Support, second/third line support with good customer service and communication.

•      Maintaining operational performance in order to meet agreed Service Levels
•      Providing a Technical Assurance governance gate in which Operational Acceptance Testing (OAT) of application/infrastructure deliveries are undertaken prior to live implementation.
•      Providing Technical Assurance around the support aspects of a solution.  Ensuring that all documentation is accurate and provides the right level of detail and to enable the solution to be implemented and supported effectively, prior to live release.
•      Interact and converse with engineering and architecture teams around current and future solutions to provide where possible seamless transition of changes through the release cycle.
•      Acting escalation point for Senior Management and Operation Support teams.
•      Incident & Problem escalations.
•      SME contact for support groups.
Role specific Technical Skill Set:
•      App-V 4.6 or 5.x
•      AppSense DesktopNow
•      HPCA
•      SCCM or SMS 2003
•      Citrix XenApp 6.5 / XenDesktop / Citrix Provisioning Services
•      VMWare / XenServer / Hyper-V Technology awareness
•      General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)
•      Active Directory / DNS / DHCP / GPO’s
•      Exchange 2010 & Lync..
•      Networking LAN / WAN.
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Education
No Education Background shown
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Full Biography

OBJECTIVE
It is my intention to apply my academic knowledge and work experience to the methods, tools, techniques and processes underlying the development and maintenance of medium, safe and secure complex software and hardware systems. A highly experienced team player and a technical support professional, with strong problem solving and technical ability. Able to communicate at all levels. Specialising in Microsoft Infastructure environments. Experience in all Microsoft Operating systems.

Specialties: Windows OS's - Windows 2012 (R2), 2008 (R2), 2003 Server, Windows 7 and Windows 10.
Active Directory, DNS, DHCP, MS Exchange 2003, 2007,2013 and DFS 2012 R2, 2008 R2. Group Policy, RDS 2012 R2, App-v 5.1.
VMware Esxi, Citrix XenApp 6.5, IIS 7, Enterprise Vault. Microsoft Hyper-V 2012 R2 and Office365.
SC Cleared
BPSS cleared.

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Languages
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Level Progress

Current: Level 19
Zaheer needs 55,538 points to level up.
LVL 20
  • Overall
    19
  • Windows 2000
    12
  • Windows XP
    7
  • Windows Server 2003
    6
  • Exchange
    5
  • Windows Server 2008
    4
  • Microsoft Legacy OS
    4
  • Active Directory
    3
  • Outlook
    3
  • Microsoft Server OS
    3
  • Windows 7
    3
  • SBS
    2
  • Windows Networking
    2
  • Windows OS
    2
  • Anti-Virus Apps
    2
  • Networking
    2
  • Microsoft Office
    2
  • Microsoft Applications
    2
  • Storage Software
    2
  • Security
    2
  • Email Servers
    1
  • BlackBerry Prog
    1
  • Citrix
    1
  • Printers and Scanners
    1
  • Microsoft IIS Web Server
    1
  • OS Security
    1
  • Wireless Networking
    1
  • Web Browsers
    1
  • Powershell
    1
  • Operating Systems
    1
  • Networking Hardware-Other
    1
  • Fonts Typography
    1
  • Desktops
    1
  • Microsoft SQL Server
    1
  • Windows Vista
    1
  • BlackBerry
    1
  • Microsoft Server Apps
    1
  • TCP/IP
    1
  • Microsoft Development
    1
  • Scripting Languages
    1
  • Software-Other
    1
  • Laptops Notebooks
    1
  • Microsoft Excel
    1
  • Programming Languages-Other
    1
  • Anti-Spyware
    1
  • Server Software
    1
  • Email Protocols
    1
  • Microsoft Access
    1
  • Microsoft SharePoint
    1
  • Server Hardware
    1
  • Office 365
    1
  • Email Software
    1
  • Microsoft SQL Server 2008
    1
  • VPN
    1
  • Internet Protocols
    1
  • Linux Distributions
    1
  • Network Architecture
    1
  • Components
    1
  • Software Firewalls
    1
  • JavaScript
    1
  • Hardware
    1
  • Network Management
    1
  • VMware
    1
  • Virtualization
    1
  • Network Operations
    1
  • Microsoft SQL Server 2005
    1
  • Storage Hardware
    1
  • Installation
    1
  • Wireless Hardware
    1
  • Document Management
    1
  • Novell Netware
    1
  • .NET Programming
    1
  • Adobe Acrobat
    1
  • Apple Networking
    1
  • DB Reporting Tools
    1
  • DNS
    1
  • Dell
    1
  • Delphi
    1
  • Hardware Firewalls
    1
  • IT Administration
    1
  • Internet Marketing
    1
  • Microsoft Hardware
    1
  • PC
    1
  • Programming
    1
  • VB Script
    1
  • Visual Basic Classic
    1
  • Voice Over IP
    1
  • Windows Live Mail
    1
  • iPad
    1

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