Zaheer Iqbal on Experts Exchange

Zaheer Iqbal

Technical Assurance & Implementation

United Kingdom

Member Since: 2004/01/21

Industry: Computer & IT

Tech Certifications:

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Points this month0

Total points744,462

Questions: 47

Solutions: 656

Articles:

Videos:

Courses:

Posts:

Group Discussions: 11

Professional Background

3rd Line Desktop and Operational Assurance Engineer - SC Cleared

DXC Technology

April 2017 – Present

Part of highly skilled team of engineers providing technical Infrastructure support to Central and Regional UK Government users. A flexible working ethic and a pragmatic approach to IT Support, second/third line support with good customer service and communication.

•      Maintaining operational performance in order to meet agreed Service Levels
•      Providing a Technical Assurance governance gate in which Operational Acceptance Testing (OAT) of application/infrastructure deliveries are undertaken prior to live implementation.
•      Providing Technical Assurance around the support aspects of a solution. Ensuring that all documentation is accurate and provides the right level of detail and to enable the solution to be implemented and supported effectively, prior to live release.
•      Interact and converse with engineering and architecture teams around current and future solutions to provide where possible seamless transition of changes through the release cycle.
•      Acting escalation point for Senior Management and Operation Support teams.
•      Incident & Problem escalations.
•      SME contact for support groups.
Role specific Technical Skill Set:
•      App-V 4.6 or 5.x
•      AppSense DesktopNow
•      HPCA
•      SCCM or SMS 2003
•      Citrix XenApp 6.5 / XenDesktop / Citrix Provisioning Services
•      VMWare / XenServer / Hyper-V Technology awareness
•      General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)
•      Active Directory / DNS / DHCP / GPO’s
•      Exchange 2010 & Lync..
•      Networking LAN / WAN.

3rd Line Desktop and Operational Assurance Engineer - SC Cleared

Hewlett Packard Enterprise

September 2016 – Present

Education

No Education Background shown

Full Biography

OBJECTIVE
It is my intention to apply my academic knowledge and work experience to the methods, tools, techniques and processes underlying the development and maintenance of medium, safe and secure complex software and hardware systems. A highly experienced team player and a technical support professional, with strong problem solving and technical ability. Able to communicate at all levels. Specialising in Microsoft Infastructure environments. Experience in all Microsoft Operating systems.

Specialties: Windows OS's - Windows 2012 (R2), 2008 (R2), 2003 Server, Windows 7 and Windows 10.
Active Directory, DNS, DHCP, MS Exchange 2003, 2007,2013 and DFS 2012 R2, 2008 R2. Group Policy, RDS 2012 R2, App-v 5.1.
VMware Esxi, Citrix XenApp 6.5, IIS 7, Enterprise Vault. Microsoft Hyper-V 2012 R2 and Office365.
SC Cleared
BPSS cleared.

Languages

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Level Progress

Current: Level 19

Zaheer needs 55,538 points to level up.

LVL 20

What do levels mean?

Overall

19

744,462
Windows 2000

12

333,771
Windows XP

7

112,748
Windows Server 2003

6

84,144
Exchange

5

65,583
Windows Server 2008

4

41,542
Microsoft Legacy OS

4

35,522
Active Directory

3

29,933
Outlook

3

25,400
Microsoft Server OS

3

24,186
Windows 7

3

20,300
SBS

2

15,668
Windows Networking

2

15,222
Windows OS

2

12,600
Anti-Virus Apps

2

10,222
Networking

2

9,732
Microsoft Office

2

9,500
Microsoft Applications

2

8,550
Storage Software

2

8,336
Security

2

8,150
Email Servers

1

7,900
BlackBerry Prog

1

7,800
Citrix

1

7,650
Printers and Scanners

1

7,600
Microsoft IIS Web Server

1

7,100
OS Security

1

6,700
Wireless Networking

1

6,500
Web Browsers

1

6,236
Powershell

1

6,000
Operating Systems

1

5,950
Networking Hardware-Other

1

5,750
Fonts Typography

1

5,600
Desktops

1

5,500
Microsoft SQL Server

1

5,200
Windows Vista

1

5,200
BlackBerry

1

5,000
Microsoft Server Apps

1

5,000
TCP/IP

1

5,000
Microsoft Development

1

4,900
Scripting Languages

1

4,750
Software-Other

1

4,501
Laptops Notebooks

1

4,500
Microsoft Excel

1

4,400
Programming Languages-Other

1

4,300
Anti-Spyware

1

4,252
Server Software

1

4,100
Email Protocols

1

4,000
Microsoft Access

1

4,000
Microsoft SharePoint

1

3,800
Server Hardware

1

3,650
Office 365

1

3,600
Email Software

1

3,500
Microsoft SQL Server 2008

1

3,500
VPN

1

3,500
Internet Protocols

1

3,400
Linux Distributions

1

3,400
Network Architecture

1

3,300
Components

1

3,050
Software Firewalls

1

3,000
JavaScript

1

2,750
Hardware

1

2,590
Network Management

1

2,550
VMware

1

2,400
Virtualization

1

2,400
Network Operations

1

2,375
Microsoft SQL Server 2005

1

2,250
Storage Hardware

1

2,250
Installation

1

2,200
Wireless Hardware

1

2,125
Document Management

1

2,100
Novell Netware

1

2,068
.NET Programming

1

2,000
Adobe Acrobat

1

2,000
Apple Networking

1

2,000
DB Reporting Tools

1

2,000
DNS

1

2,000
Dell

1

2,000
Delphi

1

2,000
Hardware Firewalls

1

2,000
IT Administration

1

2,000
Internet Marketing

1

2,000
Microsoft Hardware

1

2,000
PC

1

2,000
Programming

1

2,000
VB Script

1

2,000
Visual Basic Classic

1

2,000
Voice Over IP

1

2,000
Windows Live Mail

1

2,000
iPad

1

2,000

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