Zaheer Iqbal on Experts Exchange

Zaheer Iqbal

Technical Assurance & Implementation

United Kingdom

Member Since: 2004/01/21

Industry: Computer & IT

Tech Certifications:

Sage

Consultant

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Points this month0

Total points844,691

Questions: 48

Solutions: 722

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Courses:

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Group Discussions: 11

Professional Background

3rd Line Desktop and Operational Assurance Engineer - SC Cleared

DXC Technology

September 2016 – Present

Part of highly skilled team of engineers providing technical Infrastructure support to Central and Regional UK Government users. A flexible working ethic and a pragmatic approach to IT Support, second/third line support with good customer service and communication.

•      Maintaining operational performance in order to meet agreed Service Levels
•      Providing a Technical Assurance governance gate in which Operational Acceptance Testing (OAT) of application/infrastructure deliveries are undertaken prior to live implementation.
•      Providing Technical Assurance around the support aspects of a solution. Ensuring that all documentation is accurate and provides the right level of detail and to enable the solution to be implemented and supported effectively, prior to live release.
•      Interact and converse with engineering and architecture teams around current and future solutions to provide where possible seamless transition of changes through the release cycle.
•      Acting escalation point for Senior Management and Operation Support teams.
•      Incident & Problem escalations.
•      SME contact for support groups.
Role specific Technical Skill Set:
•      App-V 4.6 or 5.x
•      AppSense DesktopNow
•      HPCA
•      SCCM or SMS 2003
•      Citrix XenApp 6.5 / XenDesktop / Citrix Provisioning Services
•      VMWare / XenServer / Hyper-V Technology awareness
•      General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)
•      Active Directory / DNS / DHCP / GPO’s
•      Exchange 2010 & Lync..
•      Networking LAN / WAN.

3rd Line Desktop and Operational Assurance Engineer - SC Cleared

Hewlett Packard Enterprise

September 2016 – Present

Education

No Education Background shown

Full Biography

OBJECTIVE
It is my intention to apply my academic knowledge and work experience to the methods, tools, techniques and processes underlying the development and maintenance of medium, safe and secure complex software and hardware systems. A highly experienced team player and a technical support professional, with strong problem solving and technical ability. Able to communicate at all levels. Specialising in Microsoft Infastructure environments. Experience in all Microsoft Operating systems.

Specialties: Windows OS's - Windows 2012 (R2), 2008 (R2), 2003 Server, Windows 7 and Windows 10.
Active Directory, DNS, DHCP, MS Exchange 2003, 2007,2013 and DFS 2012 R2, 2008 R2. Group Policy, RDS 2012 R2, App-v 5.1.
VMware Esxi, Citrix XenApp 6.5, IIS 7, Enterprise Vault. Microsoft Hyper-V 2012 R2 and Office365.
SC Cleared
BPSS cleared.

Languages

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Level Progress

Current: Level 20

Zaheer needs 37,309 points to level up.

LVL 21

What do levels mean?

Overall

20

844,691
Windows 2000

12

333,771
Windows XP

7

112,748
Windows Server 2003

6

84,144
Exchange

6

81,858
Windows Server 2008

4

49,642
Windows OS

4

41,439
Outlook

4

41,300
Active Directory

4

40,332
Microsoft Legacy OS

4

35,522
Microsoft Server OS

3

25,086
Windows 7

3

24,800
Powershell

3

19,731
Microsoft Office

3

19,000
Networking

3

18,264
Windows Networking

2

17,822
SBS

2

15,668
Microsoft IIS Web Server

2

15,000
Security

2

13,650
Windows 10

2

12,775
Networking Hardware-Other

2

11,900
Microsoft SharePoint

2

11,400
Office 365

2

10,500
Anti-Virus Apps

2

10,222
Wireless Networking

2

10,150
Citrix

2

10,050
Desktops

2

9,166
Printers and Scanners

2

9,100
OS Security

2

8,700
Microsoft Applications

2

8,550
Storage Software

2

8,336
Email Servers

1

7,900
BlackBerry Programming

1

7,800
Web Browsers

1

7,736
Windows Server 2012

1

7,468
Network Architecture

1

6,900
Email Software

1

6,500
VMware

1

6,300
Network Management

1

6,150
Operating Systems

1

5,950
Virtualization

1

5,675
Fonts Typography

1

5,600
Software

1

5,501
Laptops Notebooks

1

5,500
Microsoft SQL Server

1

5,200
Windows Vista

1

5,200
BlackBerry

1

5,000
Microsoft Server Apps

1

5,000
TCP/IP

1

5,000
Microsoft Development

1

4,900
Scripting Languages

1

4,750
Hardware

1

4,640
Internet Explorer (IE)

1

4,500
Microsoft Excel

1

4,400
Programming Languages-Other

1

4,300
Anti-Spyware

1

4,252
Storage Hardware

1

4,125
Server Software

1

4,100
Email Protocols

1

4,000
Golang

1

4,000
Microsoft Access

1

4,000
C#

1

3,932
Smartphones

1

3,800
Server Hardware

1

3,650
Android

1

3,600
Cell Phones

1

3,600
Routers

1

3,600
SSRS

1

3,600
Telecommunications

1

3,600
Microsoft SQL Server 2008

1

3,500
VPN

1

3,500
Internet Protocols

1

3,400
Linux Distributions

1

3,400
PC

1

3,375
Installation

1

3,200
Apple Software

1

3,100
Components

1

3,100
Internet / Email Software

1

3,000
Network Security

1

3,000
Software Firewalls

1

3,000
Mac OS X

1

2,832
Remote Access

1

2,800
JavaScript

1

2,750
NetScaler

1

2,400
Network Operations

1

2,375
.NET Programming

1

2,332
Microsoft SQL Server 2005

1

2,250
Storage

1

2,250
DNS

1

2,200
Wireless Hardware

1

2,125
Document Management

1

2,100
Novell Netware

1

2,068
Adobe Acrobat

1

2,000
Adobe Creative Suite CS

1

2,000
Apple Networking

1

2,000
Chat / IM

1

2,000
Cyber Security

1

2,000
DB Reporting Tools

1

2,000
Dell

1

2,000
Delphi

1

2,000
Hardware Firewalls

1

2,000
IT Administration

1

2,000
Images and Photos

1

2,000
Internet Marketing

1

2,000
Linux

1

2,000
Microsoft Hardware

1

2,000
Programming

1

2,000
Tax / Financial Software

1

2,000
Unix OS

1

2,000
VB Script

1

2,000
Visual Basic Classic

1

2,000
Voice Over IP

1

2,000
Windows Live Mail

1

2,000
iPad

1

2,000

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