Provide a quick, creative biography in 140 characters or less.
More bioWindows Administrator with more than 20 years’ of solving complex network problems in a number of call center environments. Skilled troubleshooter able to diagnose and repair hardware/software issues onsite or remotely. Well versed in Tier 1-3 helpdesk operations as a supervisor and technical expert. Experienced in server migrations of Enterprise installations, problem tracking and resolution, network upgrades, software/firmware installation and strategies to maintain system availability.
¿Managed transitions of domain and servers for multiple client companies.
¿ Oversaw the global rollout of Amdocs Clarify CRM Software on client desktops.
¿ Upgraded servers from Windows NT to 2003 or built new 2003 servers.
¿ Implemented ESX VMware environment.
¿ Windows Server 2000/2003/2008
¿ Domain Administrator
¿ Active Directory
¿ MS Exchange Admin
¿ XP, Vista, 7 and 8 OS
¿ MS Office 2003-2010 -- Word, Excel, PowerPoint, Visio
¿ Arcserve Backup
¿ ESX VMware
¿ Amdocs Clarify CRM Software
¿ RightFax