Aaron Schramek
Operations Support Specialist 3
Member Since: 2014/11/18
Tech Certifications:
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Professional Background
Operations Support Specialist 3
Intelligent Software Solutions
July 2014 – Present
Assists with various IT and/or facility related functions as needed. Responds to telephone calls,
email and personnel requests for support. Documents, tracks and monitors the problem to
ensure a timely resolution. Assists with upgrading or replacing of hardware and software
systems and/or facility requests. Maintains, analyzes, troubleshoots, and repairs computer
systems, hardware and computer peripherals. Provides support to end users on a variety of
issues. Identifies, researches and may resolve technical and/or facility related problems.
Properly log and track escalating problems as required. Update the Frequently Asked
Questions (FAQ) and knowledgebase for possible solutions. Operates under close to moderate
supervision.
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Education
InteliTech Colleges
Associates of Occupational Studies
Computer Networking Systems Technician
2014 – 2015
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Full Biography

I currently work for a great company at their help desk as I strive to make a career in the Information Security sector of IT. I have my Security + certification and am currently studying for the CEH Certification as it is my goal to become a very strong asset to the company.

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Level Progress

Current: Level 0
Aaron needs 164 points to level up.
LVL 1
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