Abdu Kibuuka
Technical Support & Quality Assurance
  • Boston,
  • Massachusetts,
  • United States of America
Web Page:
Member Since: 2016/11/29
Industry: Communication
Top Skills:
Tech Certifications:

Provide a quick, creative biography in 140 characters or less.

More bio
Activity
Points this month3
Total points945
Questions:
Solutions:
Articles: 1
Videos:
Tutorials:
Posts:
Professional Background
Technical Support and Quality Assurance
OnPage Corporation
November 2016 – Present
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
- Clearly identify, document, and find solutions for customer issues and product problems.
- Track and monitor all support cases to ensure timely resolution and follow-up.
- Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.
- Escalate critical customer situations to the appropriate level of management and engineering expertise.
More
Full Biography

An IT professional with an extensive  experience in the areas of Computer Networking, Security, Implementation and Support.

Education
No Education Background shown
More
Languages
English
Full Professional Proficiency
Luganda
Full Professional Proficiency

Level Progress

Current: Level 0
Abdu needs 1,055 points to level up.
LVL 1
  • Overall
    0