Abdu Kibuuka
Technical Support & Quality Assurance
  • Boston,
  • Massachusetts,
  • United States
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Member Since: 2016/11/29
Industry: Communication
Top Skills:
Tech Certifications:

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Professional Background
Technical Support and Quality Assurance
OnPage Corporation
November 2016 – Present
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
- Clearly identify, document, and find solutions for customer issues and product problems.
- Track and monitor all support cases to ensure timely resolution and follow-up.
- Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.
- Escalate critical customer situations to the appropriate level of management and engineering expertise.
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Full Biography

An IT professional with an extensive  experience in the areas of Computer Networking, Security, Implementation and Support.

Education
No Education Background shown
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Languages
English
Full Professional Proficiency
Luganda
Full Professional Proficiency

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Current: Level 0
Abdu needs 1,594 points to level up.
LVL 1
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