United States Air Force Veteran 1981 - 2001
Experience: 17 years in LAN Administration, CIS/IT asset management, hardware/software installation, configuration, troubleshooting, training and support. Includes small business/enterprise initial “out-of-the-box” server, workstation, and laptop setup, configuration, deployment and maintenance. Experienced in end-user telephone and deskside help desk, customer service, support, and management. Background in establishing standards and computer systems management, maintenance, and procedures and documentation. Familiar with Linux, Tivoli, Remedy, and ACD Help Desk call tracking applications. Currently provide Network Administration and technical support for over 200 employees.
- Associate of Science Degree – Logistics Management – Community College of the Air Force
- Network Specialist Diploma – Computer Information Systems – Middle Georgia Technical College
- Microcomputer Specialist Diploma – Computer Information Systems – Middle Georgia Technical College
- MCSA/Windows 2000 Server
- MCDST/Windows XP
- A+, Net+
- CHDP (Certified Help Desk Professional)
My philosophy on certifications and IT in general: Certifications are only as good as the effort put into them. Experience by far outweighs any certification. But they have their place, more so for "personal" growth, continuing education, and most importantly, integrity. Always keep your mind open. Even the Technician with very little experience has something to offer that you can learn from. I thoroughly enjoy hearing from my customers (please don't call them users) who show me something that I did not know! No one can possibly know everything there is to know in IT. Pursue truth in knowledge and remember that it is OK if you don't know the answer.
Make time and take the opportunity to welcome each and every one of your new customers. Whether it be by formal letter or email. Provide every customer with the information and tools necessary to create enterprise success for your company. Use technology, get a wireless device, get out from behind your desk, walk around, and meet your customers. You'll discover whole new problems and solutions. Pro-active support will keep crisis situations at a minimum which will also encourage enterprise growth and success. Yes it requires more effort, and yes, somtimes it creates more work. But, it will make management stand up and take notice, and most importantly, you'll gain the ultimate in "customer" support and respect.
"There are a gazillion ways to reach the same conclusion...especially when it comes to Windoze."
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