BCipollone
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Member Since: 2010/09/30
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Troubleshooting Resources

Toolbox:
--Discovery Tools
   Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653
   Process Monitor: http://technet.microsoft.com/en-us/sysinternals/bb896645 
   AutRuns: http://technet.microsoft.com/en-us/sysinternals/bb963902
   RogueKiller: http://www.geekstogo.com/forum/files/file/413-roguekiller/ 
   BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html
   NK2Edit: http://www.nirsoft.net/utils/outlook_nk2_edit.html
   Defraggler: http://www.piriform.com/defraggler
   MX Toolbox (Blacklist, DNS, SMTP and More!): http://www.mxtoolbox.com/
   Network Monitor: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=983b941d-06cb-4658-b7f6-3088333d062f&displaylang=en 
--Removal Tools
   Malwarebytes: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
   CCleaner: http://www.piriform.com/ccleaner
   ComboFix: http://www.bleepingcomputer.com/download/anti-virus/combofix
--Recovery Tools
   Recuva: http://www.piriform.com/recuva
--Management Tools
   RSAT for Win 7 SP1: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7d2f6ad7-656b-4313-a005-4e344e43997d
--Free Stuff that I like
   MS Security Essentials: http://www.microsoft.com/en-us/security_essentials/default.aspx
   AVG Anti-Virus: http://download.cnet.com/AVG-Anti-Virus-Free-Edition-2011/3000-2239_4-10320142.html
   SysInternals: http://technet.microsoft.com/en-us/sysinternals/bb842062
   NirSoft: http://www.nirsoft.net/
   nLite: http://www.nliteos.com/
---Free Stuff I have not checked out yet (I do not endorse using them yet)
   UltimateBootCD: http://www.ubcd4win.com/
   UnHackMe: http://www.greatis.com/unhackme/


ActiveSync with Exchange 2003:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html


Outlook Prompting for Credentials Problem (Exchange probably needs to be updated):
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2300-Outlook-continually-prompting-for-username-and-password.html


Shotgun Fix for Outlook Problems:
Step 1 - Non-Destructive
Run "Outlook.exe /safe" (If it fixes the problem it is probably an add-in that needs to be disabled.)
Run "Outlook.exe /resetnavpane" (You'd be surprised what this fixes)
Look through this list of other switches that may help you:
Outlook Switches: http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-microsoft-office-outlook-2007-HP001218589.aspx

Step 2 - Repairs
Run Scanpst.exe or Scanost.exe on your OST or PST files.
Run Diagnostics: http://office.microsoft.com/en-us/help/diagnose-and-repair-crashing-office-programs-by-using-office-diagnostics-HA001234076.aspx#BM2
Repair Microsoft Office Suite - Control Panel > Program Features > Select Office Suite > Change > Repair

Step 3 - Sledge Hammer
Delete the OST and let it rebuild
Re-Create the Profile
   Save the NK2 or DAT file - You can use NK2Edit to manipulate this information and sometimes repair nickname problems
      http://www.nirsoft.net/utils/outlook_nk2_edit.html
   Save the Signatures folder
   Make note of any attached PST files (archives)
   Make sure you have both the local server and the OWA settings recorded


Shotgun Fix for IP Problems:
(If at home always power cycle your modem and router first)
Ping 127.0.0.1 (If no reply re-install TCP/IP Stack)
netsh winsock reset
ipconfig /flushdns
arp -d *
ipconfig /release
ipconfig /renew


Windows Updates Fix
1) Close all IE Windows
2) Control Panel -> Internet Options -> Delete Temporary Internet Files
3) Control Panel -> Admin Tools -> Services -> Stop the "Automatic Updates" service
4) Delete everything in "C:\Windows\SoftwareDistribution\DataStore"
5) Delete everything in "C:\Windows\SoftwareDistribution\Download"
6) Control Panel -> Admin Tools -> Services -> START the "Automatic Updates" service


Shotgun Fix for All Problems
Re-Boot


News Related

Microsoft Tweets: http://channel9.msdn.com/Blogs/coolstuff/List-of-Official-Microsoft-Twitter-Accounts 

Microsoft News: http://www.microsoft.com/presspass/default.mspx 

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