Bob Hood
  • Newtown,
  • United States
Member Since: 2013/01/24
Industry: Computer & IT
Tech Certifications:
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Professional Background
Senior Network Administrator
January 2011 – Present
Responsible for monitoring, maintaining and overseeing all aspects of network/user management and operations, including technical, automated and system related tasks. •      Supporting and troubleshooting PC hardware components, desktop operating system software(mixed XP \ Win 7 \ Win 8), and application software (Microsoft Office 2003\2007\2010\2013) •      Supporting and troubleshooting server hardware components, server operating systems (Windows Server 2003 \ 2008), and application software (Exchange 2007\ SharePoint 2007) •      Supporting core network devices including Firewall, Routers, and Switches •      Supporting VOIP telephony system as well as Verizon and AT&T mobile devices •      Supporting Tape Backup System. As well as perform quarterly backup of all user desktops and laptops •      Assisted with SharePoint 2007 implementation\Manage after implementation •      Assisted with migration from Exchange 2003-2007\Manage after implementation •      Monitoring help desk support requests. Providing end user support in various levels of technical and non-technical staff •      Interfacing with consultants and vendor technical support •      Provide technical recommendations to solve business problems and\or improve processes •      Lead \ Assist with other projects and initiatives •      Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups •      Create, change, and delete user accounts per request\ Configure laptop\desktop hardware and software for new employees •      Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies •      Apply OS patches (WSUS) and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
Network Administator
Home Line Industries
October 2008 – October 2010
Philadelphia, Pa.
Responsible for monitoring, maintaining and overseeing all aspects of network/user management and operations, including technical, automated and system related tasks. •      Responsible for investigating, analyzing, implementing, documenting and supporting computer hardware, software, LAN and WAN applications. •      Responsible to negotiate, administer contracts with the guidance of VP, Business Technology. •      Responsible for the implementation of network and systems directives, policies and procedures. •      Implement, manage and complete technical projects. •      Answer and log all telephone and e-mail technical support inquiries/requests into the call tracking system. •      Research, resolve, and provide guidance and information to questions and problems concerning PC application, network connectivity, and use of hardware and software systems via telephone calls and emails in a timely manner. •      Maintain all service packs for client operating systems and servers when needed. •      Maintained Nortel PBX and Cisco VoIP systems. •      Responsible for the installation, configuration, and maintenance of servers and server software. •      Responsible for data backup, migration, replication, and management •      Review and evaluate new equipment and software offerings and recommend for purchase, as appropriate; advise users on hardware and software alternatives; determine standards for selection of software.
Custom Cable Installation Technician
CableNET Services
August 2007 – October 2008
Philadelphia, Pa.
Responsible for installing and configuring cable, internet and voice services for business and residential customers of Comcast •      Designed and installed cabling required from street tap to building •      Provided network connectivity setups for wired and wireless routers. •      Help create solutions for end users while working with IT staff.
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Education
Bucks County Community College
Certificate of Completing, Microsoft Computer Networking Administration Windows Server 2008
Windows Server 2008 Server Administration Course
2013 – 2013
ComputerTraining.com
Certificate of Completing, Microsoft Computer Networking Administration
Microsoft Certified Network Administrator Course for Server 2003
2004 – 2005
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Full Biography

6+ years of experience in supporting applications, server administration, network infrastructure and desktop support. Proven abilities in managing enterprise wide networks and utilizing a proactive approach to problem solving. Worked closely and effectively with all levels of management and staff to satisfy projects and productivity requirements.

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Level Progress

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