Setup and managed Certificate Authority, responsible for certificate template creation and issuing of certificates to Active Directory, Internal Applications, Webservers, and Exchange.
Managed 150 virtual and physical servers within datacenter. As well as support for multi forest and domain environment.
Utilized Desktop Central to manage patching, updates, and software installation of 1700 client computers.
Managed VEAM daily backups and server center tape backups.
Managed Exchange server environment with 4 mail server DAG and 5 databases. Performed upgrades and performance monitoring of mail servers daily. Managed migration of users to office 365 combined with on premise mailbox servers.
Created PowerShell scripts to automate user creation through management portal.
Replaced and upgraded Windows Server 2008 to Windows Server 2012 and 2016, along with upgrade of domain functional levels.
Assisted 8 technicians with level 3 support issues.
Managed Exchange DAG with 1500 user accounts across 4 domains with 1800 linked accounts.
City of Saint Augustine
March 2015 – April 2017
Saint Augustine, FL
Manage 3 Active Directory domains, 2 Exchange Servers, and 4 SQL Servers.
Supported applications; USA Software, GIS, City View, FDLE EAgent, MS Office, CTS(SmartCOP), Microsoft Dynamics.
Network support, device configuration and management for Cisco, Ubiquiti, and NetGear Devices. Which Included setup and configuration of several ASA’s and hundreds of VPN accounts.
Supported Emergency services such as Fire Departments and Police, Mobile Data Terminals.
Project manager and coordinator on new Records Management System. Coordinated and scheduled training and implementation of new servers and networking implementation.
Created and maintained documentation for troubleshooting network management and daily maintenance equirements.
Ensured regulatory compliance for records held at Police and Fires Stations which included network security compliance according to FDLE guidelines.
Managed audit for security of two networks and ensured all aspects of the network are in keeping with security requirements of the organization and FDLE.
Installed and upgraded several network security devices to include, WebSense web filter device and software, Barracuda spam firewall and email tracking device and software.
October 2014 – March 2015
Support Microsoft Windows desktop technologies
Consult with our clients and offer guidance on technology use and best practices
Responsible for detailed documentation and follow-up with clients
Communicate the need for escalation promptly
Provide fast and friendly tech support to end-users, IT managers, and C-level executives
Support Microsoft Windows desktop and server technologies
Consult with clients and offer guidance on technology use and best-practices
Typical Week: 85% help desk, 10% server/network support, 5% training/meetings