- Wilmington,
- North Carolina,
- United States of America
Provide a quick, creative biography in 140 characters or less.
More bioo Hardware and software support for clients (desktops, laptops, phones, servers)
o Travel to client locations to resolve on site problems
o Work tickets over Phone/Remote Desktop/Site Visits while keeping track of progress via internal ticketing system.
o Manage antivirus and online backups
o Server maintenance and new server set up
o Manage virtual servers that host for internal and external clients using Hyper V 2012, and Amazon Web Services
o Implement and improve marketing strategies
My love for technology has led me into ever expanding career. In 2013 I graduated from Miller Motte College in Wilmington North Carolina with an Associates in Network Administration and Security.
I have 3+ years experience in a professional support environment. I always aim to go above and beyond in every support instance. In my experience, people want more than just a quick fix to their problem, they want to have a pleasant interpersonal experience in the process, this is my goal with every interaction I come into.
I take pride in my work and always follow up to ensure the customer is satisfied.
Being in the technology field requires a constant effort to learn new technologies and maintain knowledge of older equipment as well. To keep up with the advancing world I read books and take online training courses to keep my skill set current.
Level Progress
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Overall3
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Windows OS1
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Networking1
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Outlook1
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Microsoft Office1
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Active Directory1
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Cisco1
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Networking Hardware-Other1
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Networking Protocols1
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Operating Systems1
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Powershell1
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Windows Networking1
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iPhone1