Cris Hanna
Sr IT Support Engineer
- Belleville,
- Illinois,
- United States of America
Member Since: 2009/07/21
Provide a quick, creative biography in 140 characters or less.
More bio
Activity
Points this month0
Total points2,533,065
Professional Background
Contractor
Grandmasters, LLC
2007
IT Technical Administrator
RockTenn Container Corporation
July 2005
Responsible for the overall technical administration of the company's time and attendance application and the infrastructure to support the application.
Monitor all servers to verify performance and availability of both the operating system and the application.
Deploy security patches to Wintel Servers on both scheduled and emergency basis.
Assist the RS 6000 team in deployment of updates/fixes to the AIX 5.3 Operating System.
Works with other teams in the IT Division as needed to resolves issues .
Perform migration of application changes in accordance with SDLC, Sarbanes-Oxley and other Change Management policies and directories.
Supports nearly 2000 ethernet based Data Collection Devices (time clocks) at over 150 locations in North America.
Works with onsite personnel to troubleshoot connectivity issues causing clocks to go OFF-LINE.
Saved the company nearly $75,000 annually by bringing the repair of all tim clocks in-house rather than maintaining support agreement with 3rd party.
Saved the company nearly $3,000 in one year by locating a new supplier for badges used with the time clock.
Saved the company nearly $30,000 in purchasing replacement backup batteries for all time clocks by going directly to the battery's manufacturer and eliminating the 'middleman'.
Solely responsible for the design and implementation of the infrastructure to support migrating the Time and Attendance application from a Windows 2000 platform using Weblogic 6.1 to an AIX 5.3 platform using IBM WebSphere 5.1
System uptime and stability has increased to >99%
Currently planning the upgrade of WebSphere 5.1 to WebSphere 6.1 to support a newer version of the application.
Provides desktop support for all personnel in the Workforce Solutions Group. Supplements the Client Technologies Group in providing desktop support services as needed.
Monitor all servers to verify performance and availability of both the operating system and the application.
Deploy security patches to Wintel Servers on both scheduled and emergency basis.
Assist the RS 6000 team in deployment of updates/fixes to the AIX 5.3 Operating System.
Works with other teams in the IT Division as needed to resolves issues .
Perform migration of application changes in accordance with SDLC, Sarbanes-Oxley and other Change Management policies and directories.
Supports nearly 2000 ethernet based Data Collection Devices (time clocks) at over 150 locations in North America.
Works with onsite personnel to troubleshoot connectivity issues causing clocks to go OFF-LINE.
Saved the company nearly $75,000 annually by bringing the repair of all tim clocks in-house rather than maintaining support agreement with 3rd party.
Saved the company nearly $3,000 in one year by locating a new supplier for badges used with the time clock.
Saved the company nearly $30,000 in purchasing replacement backup batteries for all time clocks by going directly to the battery's manufacturer and eliminating the 'middleman'.
Solely responsible for the design and implementation of the infrastructure to support migrating the Time and Attendance application from a Windows 2000 platform using Weblogic 6.1 to an AIX 5.3 platform using IBM WebSphere 5.1
System uptime and stability has increased to >99%
Currently planning the upgrade of WebSphere 5.1 to WebSphere 6.1 to support a newer version of the application.
Provides desktop support for all personnel in the Workforce Solutions Group. Supplements the Client Technologies Group in providing desktop support services as needed.
Workbrain System Administrator
Smurfit Stone Container Corporation
2005
Smurfit Stone was acquired by Rock-Tenn on May 27, 2011
Owner
Computing Possibilities
January 1997
Providing Network, Desktop and Application Support to small and medium size businesses, including network design, upgrades, security, email and information managment.
Network Administrator
Tek Systems, Inc
December 2004 – December 2005
evaluate and make recommendations concerning a variety of enterprise level software and hardware solutions to meet requirements provided by various Air Force Units.
Based on the established requirements, evaluate the current state of technology in that field, both hardware and software.
Communicate with top vendors in the field to obtain test software/hardware.
Develop and conduct test scenarios on hardware/software to determine the feasibility and fitness for the intended purpose.
Make recommendations for adoption to the originating unit, including cost analysis, training requirements, project timeline and possible alternatives
Based on the established requirements, evaluate the current state of technology in that field, both hardware and software.
Communicate with top vendors in the field to obtain test software/hardware.
Develop and conduct test scenarios on hardware/software to determine the feasibility and fitness for the intended purpose.
Make recommendations for adoption to the originating unit, including cost analysis, training requirements, project timeline and possible alternatives
Senior Server Administrator
The Trinity Companies, LLC (company
February 2005 – February 2005
As a member for the Advanced Infrastructure Team, assigned to various client projects( 50 to 1000+ employees) including the following :
Windows NT/2000 to Windows 2003 Migrations
Exchange 5.5/2000 to Exchange 2003 Migrations
New Network Designs
Troubleshoot Network and Desktop issues
Add new functionality on the network.
Assist the Sales Team in developing the technical requirements for project proposals.
Represent the organization in promoting its services at various events.
Windows NT/2000 to Windows 2003 Migrations
Exchange 5.5/2000 to Exchange 2003 Migrations
New Network Designs
Troubleshoot Network and Desktop issues
Add new functionality on the network.
Assist the Sales Team in developing the technical requirements for project proposals.
Represent the organization in promoting its services at various events.
Help Desk Manager
SSE, Inc
October 2004 – October 2004
Coordinate with Lead Network Engineer and Application Team Leader for escalation of Tier II issues.
Serve as the Backup Network Administrator during his absence or when additional resources are needed.
Assist in the maintenance and monitoring of 12 servers in Windows 2000 Active Directory domain, including Exchange 2000 and SQL 2000 Servers.
Provide assistance to the end user support team
Provide phone support and troubleshooting for industry specific application
Troubleshoot connectivity and printing issues for nearly 50 remotely connected offices
Implemented a true Call Tracking/Resolution software system using Intuit's Track-it®
Work with the IT Manager and other team managers to develop and implement strategic plans and goals.
Serve as the Backup Network Administrator during his absence or when additional resources are needed.
Assist in the maintenance and monitoring of 12 servers in Windows 2000 Active Directory domain, including Exchange 2000 and SQL 2000 Servers.
Provide assistance to the end user support team
Provide phone support and troubleshooting for industry specific application
Troubleshoot connectivity and printing issues for nearly 50 remotely connected offices
Implemented a true Call Tracking/Resolution software system using Intuit's Track-it®
Work with the IT Manager and other team managers to develop and implement strategic plans and goals.
Senior CHCSII Application Implementation and Support Analyst
Intervise, Inc
June 2004 – June 2004
Working in a contracted support positon; Working within the Information Systems Branch, assist all levels of the Medical Facility staff in the implementation of the new version of this Medical Information System.
Maintain Multiple Servers with Mulitple operating systems:
Perform daily checks of server to insure processes running as scheduled
Perform upgrades, patches as required
Perform hardware maintainenace as needed (drive replacements, network cards, etc)
Provide feedback to local facility, Air Mobility Command, Air Force and DOD on application and sever issues.
Maintain call tracking and resolution using Remedy® Call Center Software.
Maintain Multiple Servers with Mulitple operating systems:
Perform daily checks of server to insure processes running as scheduled
Perform upgrades, patches as required
Perform hardware maintainenace as needed (drive replacements, network cards, etc)
Provide feedback to local facility, Air Mobility Command, Air Force and DOD on application and sever issues.
Maintain call tracking and resolution using Remedy® Call Center Software.
Help Desk Analyst
SBC Advanced Data Solutions, Inc
May 2004 – May 2004
DSL Maintenance
Provide Tier II Support for SBC Internet Services, as well other Internet Services who lease SBC DSL Lines during Employee Work Action.
Receive trouble tickets from SBC Internet Services Tier I Support Desk, as well as other ISP Tier I Support Desks.
Perform Customer information look ups
Perform advance DSL circuit testing, including PING, Tracert, and other automated testing using software diagnostic tools.
Analyse test results and assist the customer via phone to make corrections to restore circuits if possible
Refer to ticket to proper departments (Outside Maintenance or Telephone Company) as required to restore service.
Provide Tier II Support for SBC Internet Services, as well other Internet Services who lease SBC DSL Lines during Employee Work Action.
Receive trouble tickets from SBC Internet Services Tier I Support Desk, as well as other ISP Tier I Support Desks.
Perform Customer information look ups
Perform advance DSL circuit testing, including PING, Tracert, and other automated testing using software diagnostic tools.
Analyse test results and assist the customer via phone to make corrections to restore circuits if possible
Refer to ticket to proper departments (Outside Maintenance or Telephone Company) as required to restore service.
Systems Administrator
Automatic Data Processing, Inc
July 1998 – July 2003
Assist clients in the implementation of Human Resources Information System.
Work with client to develop hardware requirements and install proper network infrastructure in support of the new information system.
Assist the client in developing exports from legacy systems and formatting the data for import into Access tables. Assisted client in developing methods for confirming data accuracy.
Assisted clients in developing queries and reports using Microsoft Access® tools to extract data from HRIS system and create reports as required.
Worked with ADP's internal IT staff and management in the design and testing of Lotus Notes databases for optimal workflow of remotely assigned personnel to track project status.
Worked with ADP's internal LAN support staff to optimally configure Exchange and Outlook for use by remote staff.
Maintained client satisfaction in the top 10% of all consultants nationwide.
Work with client to develop hardware requirements and install proper network infrastructure in support of the new information system.
Assist the client in developing exports from legacy systems and formatting the data for import into Access tables. Assisted client in developing methods for confirming data accuracy.
Assisted clients in developing queries and reports using Microsoft Access® tools to extract data from HRIS system and create reports as required.
Worked with ADP's internal IT staff and management in the design and testing of Lotus Notes databases for optimal workflow of remotely assigned personnel to track project status.
Worked with ADP's internal LAN support staff to optimally configure Exchange and Outlook for use by remote staff.
Maintained client satisfaction in the top 10% of all consultants nationwide.
Information Systems Manager
Fulford Construction, Inc
January 1998 – January 2003
Hired to perform system analysis and to develop and implement solutions to migrate company from existing Netware server to upgraded networking capability to include remote access, messaging and scheduling, web page development, application upgrades, employee training and general system maintenance.
Designed and built a Windows Server based network from the ground up.
Designed the Information Management data storage scheme and instituted appropriate security on restricted shares.
Standardized Desktop operating systems and applications packages.
Established 2nd level Internet domain (fulfordhomes.com) with web presence.
Installed and configured Exchange Server utilizing full SMTP mail capability, including MTA for connectivity to other Exchange Systems, Microsoft and Third Party Mail Connectors, and X.400 Connectivity.
Configured MS Outlook for both local and remote access users.
Trained users on all Microsoft Office application features and functionality to ensure maximum productivity and improve team collaboration.
Develop and implement network security and disaster recovery protocols.
Moved company from word processing based forms to nearly paperless environment utilizing electronic-forms software and messaging.
Responsible for instituting a strategic plan for timely maintenance and replacement of IT assets.
Designed and built a Windows Server based network from the ground up.
Designed the Information Management data storage scheme and instituted appropriate security on restricted shares.
Standardized Desktop operating systems and applications packages.
Established 2nd level Internet domain (fulfordhomes.com) with web presence.
Installed and configured Exchange Server utilizing full SMTP mail capability, including MTA for connectivity to other Exchange Systems, Microsoft and Third Party Mail Connectors, and X.400 Connectivity.
Configured MS Outlook for both local and remote access users.
Trained users on all Microsoft Office application features and functionality to ensure maximum productivity and improve team collaboration.
Develop and implement network security and disaster recovery protocols.
Moved company from word processing based forms to nearly paperless environment utilizing electronic-forms software and messaging.
Responsible for instituting a strategic plan for timely maintenance and replacement of IT assets.
Network Administrator
Computer Data Systems, Inc
October 1995 – October 1997
End User Support Manager
Create / modify network accounts.
Grant / modify/ remove access to various network resources
Assisted in the resolution of both internal and external connectivity issues.
Assisted in configuration and troubleshooting of various messaging system issues.
Provided Tier 3 support for user's desktop and portable computers for connection to required network resources, including email, internet and terminal emulation for connection to AS400 and Mainframe applications.
Install and troubleshoot software and hardware.
After only 2 weeks on the job, selected to lead contractor team to evaluate Windows 95 for Command wide adoption.
Conducted testing of this new operating system on a variety of existing systems to determine hardware and software compatibility.
Evaluated end user training requirements and additional training requirements for support personnel.
Instituted the training of support personnel installation and troubleshooting of the new operating system.
Create / modify network accounts.
Grant / modify/ remove access to various network resources
Assisted in the resolution of both internal and external connectivity issues.
Assisted in configuration and troubleshooting of various messaging system issues.
Provided Tier 3 support for user's desktop and portable computers for connection to required network resources, including email, internet and terminal emulation for connection to AS400 and Mainframe applications.
Install and troubleshoot software and hardware.
After only 2 weeks on the job, selected to lead contractor team to evaluate Windows 95 for Command wide adoption.
Conducted testing of this new operating system on a variety of existing systems to determine hardware and software compatibility.
Evaluated end user training requirements and additional training requirements for support personnel.
Instituted the training of support personnel installation and troubleshooting of the new operating system.
Health Manager
U. S. Air Force Medical Service
September 1972 – September 1994
Technical Training Coordinator, developing and overseeing education and training programs for technical personnel assigned to various Air Force medical facilities. Duties included analyzing requirements, planning and designing training programs, developing budgets and coordinating appropriate regulations and policies.
Independent Duty Medical Technician, providing emergency and non-emergency medical care to AF personnel located at remote sites.
Recognized by the US Air Force Surgeon General's Office for developing and implemented the first database to be used at a remote location for tracking drug expirations and required public health inspections.
Independent Duty Medical Technician, providing emergency and non-emergency medical care to AF personnel located at remote sites.
Recognized by the US Air Force Surgeon General's Office for developing and implemented the first database to be used at a remote location for tracking drug expirations and required public health inspections.
Education
Park University
BS
Computer Information Systems
1996 – 1998
Southwestern Illinois Community College
AAS
Computer Information Systems
1994 – 1996
Community College of the Air Force
A.A.S
Health Sciences
1988 – 1991
Full Biography
Seeking a technical (non-developer) position providing application and technical support which might include: Network Administration (Windows Server 2003 or 2008), Messaging (Exchange 2003/2007/Exchange2010), Desktop Support (Windows XP/Vista/7 and Office 2003/2007/2010) OR technical application(non-developer)
Languages
English
Native or Bilingual Proficiency
Level Progress
-
Overall35
-
SBS32
-
Exchange16
-
Microsoft Server OS13
-
Windows Server 200813
-
Microsoft Legacy OS12
-
Windows Server 200310
-
Outlook7
-
Microsoft SharePoint7
-
Microsoft IIS Web Server7
-
Active Directory7
-
Windows OS6
-
Windows Server 20126
-
Windows Networking5
-
Microsoft Server Apps5
-
Networking5
-
DNS5
-
Windows 74
-
Storage Software4
-
Microsoft Applications4
-
Server Hardware4
-
VPN4
-
Email Servers4
-
OS Security4
-
SSL / HTTPS4
-
Dell4
-
Anti-Virus Apps3
-
Server Software3
-
Email Protocols3
-
Microsoft Forefront ISA Server3
-
Storage3
-
Hardware Firewalls3
-
Windows XP3
-
IT Administration3
-
Remote Access3
-
Windows Phone3
-
Microsoft Office3
-
Networking Hardware-Other2
-
Network Architecture2
-
Email Software2
-
Email Clients2
-
Windows 82
-
Web Browsers2
-
DHCP2
-
Software Firewalls2
-
Security2
-
Project Management2
-
Hardware2
-
Microsoft SQL Server 20082
-
Software2
-
iPhone2
-
Virtualization2
-
Vulnerabilities2
-
WSUS2
-
Cloud Computing2
-
Windows 102
-
Acronis2
-
System Utilities2
-
Routers2
-
PC2
-
Microsoft 3652
-
Internet Protocols2
-
Databases2
-
Cell Phones2
-
Windows Vista2
-
Microsoft Hardware2
-
Disaster Recovery2
-
Microsoft Virtual Server2
-
Microsoft SQL Server2
-
Microsoft Development2
-
Microsoft SQL Server 20052
-
Network Management1
-
Printers and Scanners1
-
VMware1
-
Smartphone Programming1
-
Windows 20001
-
Components1
-
Programming Languages-Other1
-
Miscellaneous1
-
Internet / Email Software1
-
Operating Systems1
-
Encryption1
-
Storage Hardware1
-
Tax / Financial Software1
-
Web Servers1
-
Powershell1
-
Network Operations1
-
Microsoft Dynamics1
-
ASP1
-
BlackBerry Programming1
-
Networking Protocols1
-
Telecommunications1
-
AntiSpam1
-
Sophos1
-
Network Security1
-
Responsive Web1
-
Wireless Networking1
-
Apple Hardware1
-
Contact Management1
-
Microsoft 365 Enterprise1
-
Consulting1
-
QuickBooks1
-
Web Development Software1
-
Voice Over IP1
-
Network Analysis1
-
Anti-Spyware1
-
File Sharing Software1
-
Windows Batch1
-
Hyper-V1
-
VB Script1
-
Azure1
-
Web Development1
-
Mac OS X1
-
TCP/IP1
-
Installation1
-
Search Engine Optimization (SEO)1
-
Wireless Hardware1
-
Apple Software1
-
Document Management1
-
IP Telephony1
-
Laptops Notebooks1
-
Linux1
-
Linux Networking1
-
Python1
-
RAID1
-
Smartphones1
-
Android1
-
Windows Server 20161
-
Cloud Services1
-
Desktops1
-
Broadband1
-
Internet Explorer (IE)1
-
Java1
-
Joomla1
-
Microsoft DOS1
-
Novell Netware1
-
Productivity Apps1
-
Programming1
-
Version Control1
-
Web Services1
-
Windows Live Mail1