I am an IT Support Analyst with over 15 years experience across hardware systems, backoffice products, desktop products, networking, servers and specific professional software suites. I have progressed quickly during my 15 years in the IT Support industry and I am renown as a troubleshooting expert with the capability to find and solve IT problems quickly and efficiently whilst having the capability to lead diverse support teams and impart my knowledge effectively.
My areas of expertise include design and implementation of small to medium size networks, including the configuration and deployment of networks and servers. In addition to network builds I also have a wealth of in-house and field support experience across server operating systems, business applications and specialised client/office application packages.
Hardware Systems; Compaq/HP Proliant Servers. Dell PowerEdge Servers in addition to a wide variety of PC’s, mobile devices, laptops, printers and scanners
BackOffice Products; Exchange 2000/2003/2007/2010/2013/ Office 365, Remote Desktop Services, Symantec Endpoint Protection, McAfee Antivirus, Sophos Antivirus, Kaspersky Antivirus,Eset Antivirus
Desktop Products; MS Office 97/2000/XP/2003/2007/2010/
Servers; 2000/2003/2008/2012 R2
Networking; AD, TCP/IP, DHCP, DNS, Routers, Firewalls, Switches,Wireless access points
Professional software; MAC OSX, Sage Line 50 and Syspro