Corvin McLean
Network Support Technician
Member Since: 2014/10/06
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Points this month0
Total points6,172
Solutions: 6
Professional Background
Network Support Technician
Cayman Islands Department of Tourism
January 2011 – Present
•Installing, supporting and maintaining new server hardware and software infrastructure for all CIDOT Offices in Grand Cayman, Cayman Brac, New York, Canada and London.

•Managing email, anti-spam and virus protection.

•Setting up user accounts, permissions and passwords.

•Monitoring network usage.

 •Ensuring the most cost-effective and efficient use of servers.

 •Suggesting and providing IT solutions to business and management problems.

•Ensuring that all IT equipment complies with industry standards.

•Analyzing and resolving faults, ranging from a major system crash to a forgotten password

•Undertaking routine preventative measures and implementing, maintaining and monitoring network
security, particularly if the network connects to the internet.

•Providing training and technical support for users with varying levels of IT knowledge and competence.

 •Working closely with other departments/organizations and collaborating with other IT staff.

•Planning and implementing future IT developments and undertaking project work.

•Managing the websites and keeping internal networks running.

•Monitoring the use of the web by employees.

•Deploying VMware servers, hosts and storage systems.

•Managing replication and DR sites.
Technical support officer
Cayman National Bank
October 2007 – January 2011
• Responsible for Phoenix banking system end of day operations.

• Responsible for Euronet card system end of day operations both Debit/Credit.

• Responsible for both hardware and software updates and upgrades for all CNC companies including Cayman Brac, Little Cayman, Philippians, Dubai, Isle of man and IBG in Turks and Caicos Islands.

• Responsible for all end user support with applications such as MS Office IBM AS400 systems Microsoft Operating Systems Visa, XP, 7, 2000, me for all CNC Companies.

• Responsible for monitoring all Cayman National Corporation system backups and recovery in the case of a natural disaster where data is lost.

•Installing and configuring computer hardware operating systems and applications.

•Monitoring and maintaining computer systems and networks.

•Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

•Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

•Replacing parts as required.

•Providing support, including procedural documentation and relevant reports.

•Following diagrams and written instructions to repair a fault or set up a system.

•Supporting the roll-out of new applications.

•Setting up new users' accounts and profiles and dealing with password issues.

•Responding within agreed time limits to call-outs.

•Working continuously on a task until completion (or referral to third parties, if appropriate).

•Prioritizing and managing many open cases at one time.

•Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.

•Testing and evaluating new technology.

•Conducting electrical safety checks on computer equipment.
Jr. System Administrator
Oxygen IT Consulting
2006 – 2006
•Responsible for onsite support of corporate customers including but not limited to.

•Daily system backups.

•Server administration.

•Hardware and software updates and upgrades.

•Fabrication and Implementation of IP surveillance systems.

•End user support.

•Hardware ordering customs clearing and setup.

•IP based Phone system support and trouble shooting.

•Running Cat5 cable and installing patch panels and wall jacks.

•Maintaining the computer system of any company under contract.

•Provide end-user support, resolving technical issues and providing technical assistance for all Operating systems.

•Provide remote support through phone or remote software.

•Set up new hires with equipments and appropriate access to the company’s system.

•Maintenance of the business software applications.

•Implement, install, configure, monitor, trouble shoot and evaluate existing and new operating systems.

•Confer with database programmers, analysts or other system administrators.

•Direct technicians who are involve in diagnosing and correcting systems related to failures and performing system management and determines logical solutions.
Jr. Computer Technician
Cyber Biz
2005 – 2005
•Responsible for the repair of customers computers both desktop and laptop

•Responsible for keeping stock of computer parts and tools

•Responsible for stocking and displaying products in store

•Responsible for cashing out work orders and sales in store

•Responsible for out of office service calls
2004 – 2004
•Safely guide divers

•Help Teach new divers under PADI standards

•Provide first responder care in case of emergency

•Help maintain and repair dive boats

•Blend air for use by technical divers

•Completed: EFR First responder, IANTD Gas Blender ,PADI Open water Diver, PADI Advanced Open water , PADI Rescue Diver, PADI Dive Master and EFR First Aid
John Gray High School
high school diploma
2002 – 2004
University College of the Cayman Islands
Blackberry Server Administration And Deployment
Information Technology
Full Biography

A driven young Professional with extensive customer support experience and significant experience in multiple operating systems and software applications.

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Level Progress

Current: Level 1
Corvin needs 1,828 points to level up.
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