Beth Gray
Desktop Support Specialist
  • Louisville,
  • Kentucky,
  • United States
Member Since: 2015/05/08
Tech Certifications:

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Questions: 2
Solutions: 1
Professional Background
Desktop Support Specialist
The American Printing House for the Blind
April 2015 – Present
Louisville, KY
Troubleshoot issues that arise with hardware and software for desktop PCs/Macs, scanners, printers, embossers, and more.
Communicate effectively with staff with varying levels of technical expertise, and in many cases visual impairment.
Maintain hardware/software.
Maintain documentation of current policies and practices.
Research methods to improve upon current practices.
Internet/Phone Repair Rep I
Charter Communications
January 2015 – April 2015
Louisville, KY
Answer customer calls in a timely and professional manner.
Troubleshoot phone and internet connection issues.
Schedule, reschedule, and cancel technician visits as needed.
Set up the delivery of equipment or boxes for equipment return.
Library Technology Assistant
Western Kentucky University
October 2012 – January 2015
Bowling Green, KY
Troubleshoot hardware/software issues with library equipment, including: microfilm readers, scanners, desktop pcs/macs, mobile devices, barcode readers, Voyager, OCLC, label printers, and more.
Maintain library equipment.
Maintain hardware and software.
Enforce WKU IT policies.
Student Lab Consultant
Western Kentucky University
January 2010 – October 2012
Bowling Green, KY
Enforce lab use policies.
Maintain computer lab equipment, including: desktop pcs/macs, laser printers with dual side printing, and scanners.
Troubleshoot hardware/software issues that arise with lab equipment.
Test new images before they are dropped onto pcs.
GGP Properties
Customer Service
June 2008 – January 2010
Bowling Green, KY
Process gift card purchases.
Process a variety of payment methods.
Answer visitor questions in a professional and timely manner.
Operate the carousel.
Handle wheelchair rentals.
Customer Service Associate
November 2004 – August 2007
Bowling Green, KY
Process customer returns, exchanges and purchases.
Process a variety of payment methods including credit card, check, debit card, WIC, Food Stamps, etc.
Answer customer questions in a professional and timely manner, or escalate if needed.
Western Kentucky University
Bachelor of Arts
2004 – 2012
Full Biography

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Native or Bilingual Proficiency
Elementary Proficiency

Level Progress

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