Eric Kawaler
Sr. ICDS Analyst
  • La Vergne,
  • Tennessee,
  • United States of America
Member Since: 2016/10/01
Industry: Computer & IT
Tech Certifications:
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ICDS Analyst 3 at Asurion

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Professional Background
Sr. ICDS Analyst
Asurion
September 2017 – Present
Greater Nashville Area, TN
Apple Support Lead
Global Printer Administration
Act as a technical resource for our team and Service Desk
Provide technical support to end users and field customers
User and Computer administration in Active Directory
Handle PC installation, maintenance, and repairs
Software installation
Set up mobile devices
Mentor less experienced technicians
Handle advanced troubleshooting
Custom build non-standard computers
Point of Contact between desktop engineering and Desktop Support
Troubleshoot VPN problems including the issuance of new RSA tokens
Evaluate new hardware and software
Create documentation for standard procedures
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Education
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Full Biography

I am an experienced Desktop Support Technician with varied experience. This experience includes Exchange troubleshooting, printer repair, Mobile Device Management and Active Directory. Currently, I am enrolled in Western Governors University for a Bachelors Degree in Cybersecurity. My expected graduation date is December 2019.

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Current: Level 0
Eric needs 2,000 points to level up.
LVL 1
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