Russell Lucas
IT Infrastructure Project Manager
  • United Kingdom
Member Since: 2010/12/03
Industry: Insurance
Tech Certifications:
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Activity
Points this month80
Total points80,285
Questions:
Solutions: 33
Articles: 5
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Professional Background
Systems Engineer
RenaissanceRe
April 2014 – Present
Working as part of an international infrastructure team to support and improve all services provided to the business.
IT Operations and Support Analyst
RenaissanceRe
October 2012 – April 2014
Working within a international Service Desk team supporting internal and external customer. Also liaising with and acting within various infrastructure groups.
Field Services Engineer
Capital Support Ltd
April 2010 – October 2012
Working with a variety of clients and roles to provide technical support to IT systems and users mostly, however not only, within the financial industry.
Senior Support Engineer
TISSL
May 2004 – April 2010
Working for a newly formed EPOS (Electronic Point of Sale) provider, reporting directly to Support Manager and Technical Director.
Complaint Processing Agent
Morgan EST
March 2004 – May 2004
Taking and processing complaints from both external and internal customers, on behalf of Anglia water. Also development of software to streamline efficiency of complaint process.
Service Delivery Agent: NHH Advances
IMServ Europe Ltd
February 2003 – January 2004
Identifying and amending incorrect meter read history information and incorrect meter technical information stored in the Data Collectors database, reporting directly and indirectly to Elexon to meet all Balancing and Settlement code criteria including both monthly and annual reports. Maintenance and development of bespoke software written within VBA and SQL.
SIIMS (Store Integrated Intelligent Management System) Agent
Maintenance One
July 2002 – February 2003
Monitoring all of Tesco’s refrigeration, informing and advising store of breakdown and any action which is required. Also responsible for monitoring all outstanding refrigeration work requests and prioritising risk to stock and impact on trade.
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Education
Milton Keynes College
BTEC National Diploma in Computer Studies
1999 – 2001
Ousedale Comprehensive
1995 – 1999
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Full Biography

I have work the majority of my career within a customer focus technical role. As such I understand the necessity of reliable technology, support systems and capable staff and to all facets of business.

I am passionate about computer systems and their efficient integration with business systems and processes.

I am personable and communicate well with team members, managers and customers; internal and external. Because of this I often act as a bridge between technical and none technical departments.

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Languages
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Level Progress

Current: Level 6
Russell needs 17,715 points to level up.
LVL 7
  • Overall
    6
  • Microsoft Excel
    3
  • Outlook
    2
  • Android
    2
  • Windows 8
    1
  • Exchange
    1
  • Microsoft Access
    1
  • Microsoft Applications
    1
  • Active Directory
    1
  • Microsoft Office
    1
  • Server Software
    1
  • Networking
    1
  • Windows Server 2012
    1
  • Windows Server 2008
    1
  • Spreadsheets
    1
  • Windows 7
    1
  • Scripting Languages
    1
  • Web Development
    1
  • Web Languages and Standards
    1

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