Mike Lazarus | Experts Exchange

Mike Lazarus

Senior Solutions Analyst

Paddington,
Australia

Blog:

https://Blog.GLComputing.com.au

Member Since: 2006/09/29

Industry: Computer & IT

Top Skills:

ACT Exchange Microsoft SQL Server

Tech Certifications:

View All

CERTIFIED EXPERT

Message

Has been in IT since 1980 and CRM for over 30 years. Helping small and medium businesses become more successful through client relationships

More bio

Activity

Points this month68

Total points1,930,867

Questions: 37

Solutions: 1144

Articles: 6

Videos:

Tutorials:

Posts:

Group Discussions: 11

Live: 1

Full Biography

Mike Lazarus has been working in IT since 1980 and specialising in Contact Management and CRM solutions for over 30 years.

Key Strengths
•      A unique blend of business management, marketing and technical expertise
•      Ability to develop and successfully execute business and marketing strategies designed to differentiate a company's products and services and to achieve competitive advantage
•      Proven ability to achieve challenging sales targets in a highly competitive environment
•      Proven track record in developing loyal, long-term relationships with clients based on integrity, exceeding expectations and delivering value added services
•      Highly developed technical expertise in an extremely diverse range of computer software, hardware, networks and peripheral equipment - in an environment where new products and developments are being introduced at an accelerating rate
•      Demonstrated track record in providing outstanding levels of customer service and after sales support
•      Proven skills in identifying technical problems and developing cost effective and fast solutions
•      Willingness and dedication to go the extra mile to ensure customers get levels of support and service beyond their expectations
•      Ability to develop and tailor solutions to suit the specific circumstances of the customer
•      Enthusiasm for continuous learning and a thirst to have the most up to date knowledge in my field
•      A high level of interest in and knowledge of the latest developments in the computer industry
•      Ability to design and conduct effective sales force and user training for a wide range of applications

Who is Mike Lazarus - http://blog.glcomputing.com.au/2015/06/who-is-mike-lazarus-act-evangelist-bio.html

For more info:
* About Me (various links) - http://about.me/GLComputing
* Work site - http://www.glcomputing.com.au/
* Blog - http://blog.glcomputing.com.au
* Twitter - https://twitter.com/GLComputing
* Facebook - https://www.facebook.com/GLComputing
* LinkedIN - http://www.linkedin.com/in/glcomputing
* Google - https://profiles.google.com/GLComputing.ACT

Please let me know how I can help.

Regards,
Mike Lazarus
Act! Evangelist

Professional Background

Senior Solutions Analyst

NSW Government

December 2022 – Present

Act! Evangelist

GL Computing

March 1991 – Present

GL Computing helps Small and Medium businesses make better returns through building and maintaining the relationships with the people they deal with. We do this through the Customer Relationship Management Software, Act!, that helps you schedule and track your calls, meetings, emails and other activities. We help with sales, marketing and customer service processes in your organisation.

* Won the exclusive distribution of a number of products including ACT! for Notes and Handheld Contact.
* Developed relationships with several major international vendors
* Developed industry-acknowledged expertise in a variety of software products
* Became the first Australian training centre for ACT! contact management software authorised by both Symantec and Contact Software International.
* Controlled the development of ActivitiesManager!, MergeMaster! and other commercial and custom software - including product design, product testing and initiating the marketing strategy
* Obtaining the distribution rights for ACT! and worked with Sage CRM to product bundle deals to open up new channels for ACT!
*Ability to evangelise ACT! through demonstrations and other marketing forms
* Worked in and with all levels of the channel and developed an understanding of their needs and requirements for training, technical capabilities and sales/marketing capabilities
* Built relationships with Sage staff in every regional operational company and within the product management/development teams that would enable me to better assist in advising of needs specific to markets outside North America
* Developed a specialised skill set in understanding mobile and remote user access
* Created competitive product reviews that are detailed to the point that they are have accepted as definitive across the industry
* A globally recognised expert in ACT! with many awards and honours

Education

University of NSW (UNSW)

Master of Analytics

Data Analytics

2020 – 2022

Awarded with honours of Excellence

SGS/Uni NSW

Some College

Languages

No Languages shown

Level Progress

Current: Level 31

Mike needs 117,133 points to level up.

LVL 32

What do levels mean?

Overall

31

1,930,867
ACT

24

1,238,750
Databases

10

213,254
Outlook

9

189,784
Enterprise Software

9

184,129
Software

9

181,734
Contact Management

8

148,599
Microsoft SQL Server

7

99,764
Microsoft SQL Server 2005

6

81,448
Office Productivity

5

66,400
Productivity Apps

5

55,248
Windows XP

5

52,176
BlackBerry

4

48,159
Windows OS

4

44,488
Exchange

4

42,871
SBS

4

38,200
Windows Server 2003

4

37,460
Windows Vista

4

33,910
Microsoft Applications

4

32,110
Microsoft Office

3

30,882
Business Management

3

30,200
.NET Programming

3

23,430
Windows 7

3

21,932
Microsoft Server OS

3

21,050
Email Clients

3

18,887
Microsoft Word

3

18,118
Microsoft Legacy OS

3

18,080
Storage Software

2

17,700
Miscellaneous

2

17,448
Web Browsers

2

17,100
MySQL Server

2

16,850
Windows 10

2

16,351
Anti-Virus Apps

2

15,600
Smartphones

2

15,468
Microsoft Access

2

15,023
Web Development

2

14,100
VPN

2

12,873
Internet Explorer (IE)

2

12,100
Microsoft Dynamics

2

11,698
Crystal Reports

2

11,640
Google Workspace

2

11,450
Email Software

2

11,132
Tax / Financial Software

2

10,400
Active Directory

2

10,250
PHP

2

10,200
Azure

2

10,050
Microsoft Excel

2

9,800
Document Management

2

9,775
Cloud Computing

2

9,750
Windows Networking

2

9,750
Storage

2

9,700
Internet Marketing

2

9,650
iPhone

2

9,600
Email Protocols

2

9,500
Networking

2

9,445
QuickBooks

2

9,000
Software Firewalls

2

9,000
Project Management Software

2

8,800
Windows Server 2008

2

8,568
Microsoft IIS Web Server

2

8,550
Server Software

1

7,872
WordPress

1

7,800
Smartphone Programming

1

7,768
Content Management

1

7,750
Groupware

1

7,600
FileMaker Pro

1

7,500
Microsoft Development

1

7,400
Project Management

1

7,300
VMware

1

7,200
BlackBerry Programming

1

6,668
Network Management

1

6,601
Server Hardware

1

6,500
System Utilities

1

6,400
ASP.NET

1

6,232
Internet / Email Software

1

6,200
Consulting

1

6,150
Android

1

5,850
DNS

1

5,733
Microsoft 365

1

5,700
Dell

1

5,520
Programming

1

5,514
Remote Access

1

5,320
Microsoft SQL Server 2008

1

5,212
Cell Phones

1

4,840
Windows Server 2012

1

4,800
Network Operations

1

4,795
Gmail

1

4,650
DB Dev Tools

1

4,600
SCCM

1

4,600
Windows Server 2016

1

4,600
Visual Basic.NET

1

4,550
Hardware Firewalls

1

4,500
Chat / IM

1

4,400
Operating Systems

1

4,350
IT Administration

1

4,150
DB Reporting Tools

1

4,120
Hardware

1

4,050
.NET App Servers

1

4,000
C#

1

4,000
IP Telephony

1

4,000
Encryption

1

3,950
Lotus IBM

1

3,700
AWS

1

3,650
Email Servers

1

3,557
Microsoft Forefront ISA Server

1

3,500
Quality Assurance

1

3,500
Web-Based CMS

1

3,300
Peripherals

1

3,200
Web Development Software

1

3,050
Telecommunications

1

3,000
ASP

1

2,800
Conferencing Software

1

2,800
JSON

1

2,800
Microsoft DOS

1

2,800
MultiMedia Applications

1

2,800
Responsive Web

1

2,800
VB Script

1

2,800
Web Frameworks

1

2,800
Web Servers

1

2,800
Web Services

1

2,800
Zoho

1

2,800
OS Security

1

2,668
Salesforce

1

2,664
Facebook

1

2,600
Networking Hardware-Other

1

2,600
SSL / HTTPS

1

2,600
HTTP Protocol

1

2,500
Analytics

1

2,450
CodeIgniter

1

2,450
Regular Expressions

1

2,450
Voice Over IP

1

2,400
Microsoft Server Apps

1

2,380
Web Applications

1

2,332
JavaScript

1

2,300
Microsoft SharePoint

1

2,200
Desktops

1

2,100
Installation

1

2,100
Laptops Notebooks

1

2,100
HTML

1

2,050
Sales

1

2,050
Algorithms

1

2,000
DB2

1

2,000
Delphi

1

2,000
Java

1

2,000
Java EE

1

2,000
Linux Distributions

1

2,000
Routers

1

2,000
SQL

1

2,000
SSRS

1

2,000
SugarCRM

1

2,000
Vulnerabilities

1

2,000
Windows Live Mail

1

2,000