Analytical and innovative business analyst with a history of success helping realise business objectives.
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Full Biography
In my career to date, I have demonstrated proven success in progressively responsible and complex roles where I can exercise my skills in business process optimisation, problem-solving, and requirements analysis skills. These traits allow me to identify areas of improvement to help realise business objectives. I am capable of uniting key project stakeholders, high-value clients, and executive leadership teams and can clearly communicate vital information with professionals of all abilities.
Some examples of the accomplishments these abilities have secured include my creation of process maps, user guides, and documentation of operations business processes, where I determined areas for improvement across team practices and procedures. I also devised Salesforce reports and developed a team dashboard that contributed to increased efficiency of service level agreement (SLA) monitoring. I additionally have experience applying Scrum framework across all planning, estimates, and client schedule management, and have managed Waterfall projects as well.
Time and again, I have illustrated my impressive ability to clearly convey complex information and propose novel solutions to build consensus with key project stakeholders. My skills make me an exceptional asset to any team I join, and I am eager to apply my comprehensive understanding of the business analysis process and ability to fulfil project objectives. I welcome our connection and the opportunity to share my expertise with your team as well.
Education
Central Queensland University
Master's Degree
Information Technology
2018 – 2019
The Master of Information Technology course will provide a combination of leading-edge theory and the chance at hands on practical experience to prepare for a successful career in IT.
It is designed to provide up-to-date knowledge on how to manage the technical, organisational and economic issues involved in the management of information technology (IT) resources and systems. All units have been aligned to the Australian Computer Society (ACS) core body of knowledge.
It is designed to provide up-to-date knowledge on how to manage the technical, organisational and economic issues involved in the management of information technology (IT) resources and systems. All units have been aligned to the Australian Computer Society (ACS) core body of knowledge.
Central Queensland University
Graduate Diploma
Information Technology
2018 – 2018
The Graduate Diploma of Information Technology will expand your skills and improve your career prospects in the information technology (IT) industry.
After completing this course, one will obtain the knowledge to successfully design, implement and manage issues involved in the application of Information Technology (IT) and gain a comprehensive understanding of the techniques and practicalities of the information systems development process.
After completing this course, one will obtain the knowledge to successfully design, implement and manage issues involved in the application of Information Technology (IT) and gain a comprehensive understanding of the techniques and practicalities of the information systems development process.
Central Queensland University
Graduate Certificate
Information Technology
2017 – 2018
The Graduate Certificate of Information Technology provides the opportunity to expand one's professional knowledge and skills in information technology (IT).
After completing the course, one will gain a broad understanding of IT applications in industry as well as specific skills in programming, information systems analysis and design and project management.
After completing the course, one will gain a broad understanding of IT applications in industry as well as specific skills in programming, information systems analysis and design and project management.
University of the Philippines
Master of Business Administration
2008 – 2013
The MBA Program aims to help managers gain a distinct advantage in their profession, whether they are in industrial, financial, government or non-profit institutions.
The School offers a broad-based program curriculum which hopes to strike a balance between technical training and practical problem-solving, that is founded on current management theories and approaches. It is complemented by case analyses, company/industry studies, business games and other experiential learning methods.
The School offers a broad-based program curriculum which hopes to strike a balance between technical training and practical problem-solving, that is founded on current management theories and approaches. It is complemented by case analyses, company/industry studies, business games and other experiential learning methods.
University of San Carlos
Bachelor's Degree
Management Accounting
1999 – 2003
The Bachelor of Science in Management Accounting program (BSMA) provides knowledge and skills in the practice of management. The program includes topics in the systems, procedures and policies used by executive and top management in making company decisions.
The BSMA program aims to produce graduates who are capable of working in positions involving accounting and management both locally and internationally.
The BSMA program aims to produce graduates who are capable of working in positions involving accounting and management both locally and internationally.
Professional Background
Consultant
Insurance Australia Group
May 2020 – Present
Sydney, Australia
Business Support
Prospa.
November 2017 – June 2019
Sydney, Australia
Prospa is Australia’s #1 online lender to small businesses.
During my time with Prospa, I identified and analysed operations business processes across diverse teams, including leads, sales, credit, business support, and collections departments.
I also developed team dashboards that led to more efficient service level agreement (SLA) monitoring. I generated process maps, user guides, and documentation of operations business processes and subsequently recommended areas for improvement across team practices and procedures.
Some of my select accomplishments include:
~ Created and integrated functional solutions for business support team including deal cover sheet generator, amortisation schedule generator, and business support dashboard.
~ Devised Salesforce reports on customer management performance and daily / monthly operations achievements against service level agreements.
~ Tracked and verified inbound call routes/greeting scripts in the NewVoiceMedia system against the business rules on record.
~ Evaluated loan applications and verified compliance with all company policies and guidelines.
During my time with Prospa, I identified and analysed operations business processes across diverse teams, including leads, sales, credit, business support, and collections departments.
I also developed team dashboards that led to more efficient service level agreement (SLA) monitoring. I generated process maps, user guides, and documentation of operations business processes and subsequently recommended areas for improvement across team practices and procedures.
Some of my select accomplishments include:
~ Created and integrated functional solutions for business support team including deal cover sheet generator, amortisation schedule generator, and business support dashboard.
~ Devised Salesforce reports on customer management performance and daily / monthly operations achievements against service level agreements.
~ Tracked and verified inbound call routes/greeting scripts in the NewVoiceMedia system against the business rules on record.
~ Evaluated loan applications and verified compliance with all company policies and guidelines.
Project & Systems Manager
Best Day Foundation
May 2013 – October 2017
Best Day Foundation is a registered 501(c)(3) non-profit (Tax-ID 26-2223078) founded in March 2008 in Santa Cruz, CA USA
Project Manager/Business Analyst
Asemio LLC
May 2014 – August 2017
Asemio LLC is a technology consulting company with head office in Tulsa, Oklahoma USA.
While with Asemio, I directed client Salesforce development projects and structured schedules as well as performed additional duties like developer sourcing, QA task prioritisation, and the deployment of Jira project workspaces and Slack channels.
Additionally, I developed the requirement specifications documents for client projects and verified the fulfilment of all conditions. I also spearheaded meetings and led the discussion of client project statuses.
Some of my select accomplishments include:
~ Harnessed Scrum throughout the planning, estimates, and management of client project schedules.
~ Retained client project documentation in Google Drive and Confluence; managed and organised initial testing, deployment, and user acceptance testing (UAT).
While with Asemio, I directed client Salesforce development projects and structured schedules as well as performed additional duties like developer sourcing, QA task prioritisation, and the deployment of Jira project workspaces and Slack channels.
Additionally, I developed the requirement specifications documents for client projects and verified the fulfilment of all conditions. I also spearheaded meetings and led the discussion of client project statuses.
Some of my select accomplishments include:
~ Harnessed Scrum throughout the planning, estimates, and management of client project schedules.
~ Retained client project documentation in Google Drive and Confluence; managed and organised initial testing, deployment, and user acceptance testing (UAT).
Senior Technical Specialist
Alliance Software Inc.
March 2010 – June 2011
Cebu, Philippines
Alliance Software Inc. is a global IT services and solutions company. Alliance was established in 2000 and has since grown to become one of the Philippines' largest and most respected independent software development outsourcing company.
Alliance is an ISO 9001 certified company.
During my time with Alliance Software Inc. as a Senior Technical Specialist, I harnessed Agile project management techniques and crafted project plans/documents. I also managed projects and verified ongoing compliance with their timelines.
I verified compliance with project timetable, specification, and design as well as validated software code and documentation standards. I then measured the project development process against our quality control system and synchronised the performance of technical functions, then reported its progress to our management team.
Some of my select accomplishments include:
~ Monitored professional development, productivity, and technical skills of each team member.
~ Liaised with clients and end-users throughout the preparation of business requirements and created both high and low-level design documents.
Alliance is an ISO 9001 certified company.
During my time with Alliance Software Inc. as a Senior Technical Specialist, I harnessed Agile project management techniques and crafted project plans/documents. I also managed projects and verified ongoing compliance with their timelines.
I verified compliance with project timetable, specification, and design as well as validated software code and documentation standards. I then measured the project development process against our quality control system and synchronised the performance of technical functions, then reported its progress to our management team.
Some of my select accomplishments include:
~ Monitored professional development, productivity, and technical skills of each team member.
~ Liaised with clients and end-users throughout the preparation of business requirements and created both high and low-level design documents.
Operations Admin Analyst
Author Solutions, LLC
June 2008 – March 2010
Cebu, Philippines
Author Solutions is the parent company of the self-publishing companies/imprints AuthorHouse, iUniverse, Trafford Publishing, Xlibris, Palibrio, and Booktango. Author Solutions headquarters is in Bloomington, Indiana.
I oversaw the development of a software application targeting the replacement of an enterprise marketing services tracker while appointed as Operations Admin Analyst.
Furthermore, I presented database and report design documents, and additionally contributed to the development of an enterprise marketing services tracker. This resulted in the subsequent creation of dashboards that provided additional information and insights into team performance/output.
Some of my select accomplishments include:
~ Identified ineffective practices and suggested process improvements; secured increased system functionality and other vital improvements.
~ Regulated key solutions and software development projects; recorded and shared progress with Director of Operations.
I oversaw the development of a software application targeting the replacement of an enterprise marketing services tracker while appointed as Operations Admin Analyst.
Furthermore, I presented database and report design documents, and additionally contributed to the development of an enterprise marketing services tracker. This resulted in the subsequent creation of dashboards that provided additional information and insights into team performance/output.
Some of my select accomplishments include:
~ Identified ineffective practices and suggested process improvements; secured increased system functionality and other vital improvements.
~ Regulated key solutions and software development projects; recorded and shared progress with Director of Operations.
Data Migration and Implementation Project
Cebu City Government
September 2005 – July 2008
Cebu, Philippines
Cebu City is a first class highly urbanized city in the island province of Cebu in Central Visayas, Philippines. According to the 2015 census, it has a population of 922,611, making it the fifth most populated city in the nation.
Languages
English
Full Professional Proficiency
Bisaya
Native or Bilingual Proficiency
Tagalog
Professional Working Proficiency
Level Progress
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Overall5
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Microsoft Excel4
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VB Script1
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Consulting1
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Visual Basic Classic1
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Miscellaneous1
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Microsoft DOS1
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Outlook1
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Microsoft Office1
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Exchange1
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Microsoft Applications1
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QuickBooks1
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Remote Access1
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Spreadsheets1
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Windows Batch1