Hemil Aquino
Network Engineer
  • New York City,
  • New York,
  • United States
Member Since: 2017/10/19
Industry: Consulting
Tech Certifications:
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Master
Freelancer
Consultant

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Activity
Points this month5,728
Total points133,758
Questions:
Solutions: 86
Articles: 2
Videos:
Courses:
Posts:
Live: 1
Professional Background
Helpdesk Technician
Cablevision
February 2011 ā€“ January 2012
Bronx NY
Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Determining the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Database Operator
Banco Popular
June 2007 ā€“ May 2009
Dominican Republic
Responsible to monitor the banking system database in a rotate shift. In this duty I had to monitor the process of certain banking application to apply loans and payment to credit card and whatnot.
I was tasked to monitor the backups of each database such as Oracle via SQL query and applications.
Responsible to communicate to highest level desk in case of incident and follow up.
Responsible to fill a report checking a list of all the task that has been completed.
The role required speak two language English/Spanish.
Tier 1 desktop support.
Group Propagas
September 2004 ā€“ October 2006
Dominican Replublic
Handle Tier 1 help desk escalations through tickets or phone.
Follow up on outstanding requests and ensure timely resolution.
Create accounts and configure hardware as part of on-boarding process.
Support audio and video equipment in conference rooms.
Manage and monitor internal assets to ensure accurate inventory records.
Other duties may be added and/or assigned as needed.
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Education
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Full Biography

Iā€™m an IT professional with over 8 years of professional and technical experience in engineering, configuration, implementation, project management, escalation support, administration, and troubleshooting of various technologies in medium to corporate enterprise environments.

NETWORK APPLIANCE:
Cisco Switches (3750, 4500, etc.)
Cisco Routers (800s, 2800, 3900)
Cisco IOS Client Skills.
ASA 5005 series.
Cisco IPS 4255 series.
Cisco Wireless AIRONET.

NETWORK PROTOCOLS AND CONNECTIVITY:
EIGRP, OSPF, BGP, MPLS, T1, Frame Relay
VPN site to site, DMVPN, Tunneling.
Vlans creation and configuration.
Trunk connectivity between switches.
Router on stick, ACL, NAT, VTP, HSRP, GLBP, STP, WAN, LAN, CDP, TCP, UDP Port fast, Port Security, Ether channel, static route, etc..
F5 Load balancer BIG-IP.

SECURITY/FIREWALLS TECHNOLOGIES:
Cisco ASA 5500 series firewalls,
Cisco IPS/IDS, AAA, TACACS+, RADIUS, SSH, VPN, IPSec,
Port Security, MAC Address Filtering.
Linux Iptables, Firewald services and proxies.

ENTERPRICE TECNOLOGY:
Windows Server 2008/2016.
Linux red hat administrator, Kali Linux.
Web servers load balance via BIG-IP
Active Directory, DNS, DHCP, DFSR, GPO, AD sites and services, AD trust relationship and replication clustering, backups.
MSSQL, Microsoft Office Suite, Internet Information Services, SQL query.

EMAIL ADMINISTRATOR:
Exchange server 2010/2016
DNS for delivering and administration, MX, A, SPF, SRV.
SAN certificate administration for multiple domains.
users mailbox creation, deletion, delegation and administration
Creation of a transport rule TLS/SSL, ID certificate S/mime.
Third party email filtering and continuity, office 365 apps.
Backup/restore for deleted user or database corruption.
Email cluster DAG resiliency for high availability.

VOIP ADMIN:
asterisk, Freepbx, Distro, CCME
Support to any SIP phone, cisco 504, Polycon etc.
Protocol such as: RTP, SIP, H323, Ulaw Codes, etc.
Design, Planning, QoS for voice quality.
IVR, ring groups, extension.

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Languages
English
Native or Bilingual Proficiency
Spanish
Native or Bilingual Proficiency

Level Progress

Current: Level 8
Hemil needs 28,242 points to level up.
LVL 9
  • Overall
    8
  • Exchange
    4
  • Cisco
    4
  • Networking
    4
  • Routers
    3
  • Active Directory
    3
  • Windows Server 2012
    2
  • Outlook
    2
  • Switches / Hubs
    2
  • Email Servers
    2
  • IP Telephony
    2
  • Voice Over IP
    2
  • DHCP
    2
  • DNS
    2
  • Windows OS
    2
  • Security
    1
  • Network Operations
    1
  • iOS
    1
  • Networking Protocols
    1
  • Windows 10
    1
  • Hardware Firewalls
    1
  • Networking Hardware-Other
    1
  • Windows Server 2008
    1
  • Bootstrap
    1
  • Linux
    1
  • Linux Networking
    1
  • Mobile
    1
  • Azure
    1
  • Windows
    1
  • Windows Server 2016
    1
  • VPN
    1
  • Network Security
    1
  • Email Clients
    1
  • Office 365
    1
  • Telecommunications
    1
  • Virtualization
    1

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