Daniel Adler
Member Since: 2014/02/24
Industry: Computer & IT
Top Skills:
Tech Certifications:
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Professional Background
Enterprise Technical Support Senior Analyst
April 2015 – Present
* Providing solution for advanced hardware and software issues.
* Supporting the customer during the escalation process in all aspects through to problem resolution   and achieve customer satisfaction.
* Engaging necessary support staff to resolve escalations in a short timeframe as possible.
* Driving and supporting other agents how to perform better with this challenging market.
* Helping the partners and business unit with escalations by engaging agents internally and drive them to fast solution and better support quality.
* Building strong relationship with the partners/Customers and other business units.
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Education
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Full Biography

I am an IT specialist with experience in Medium and also Enterprise Environment, working with Windows Server-farms.

In general, I am a good-tempered and funny person, who always have an open door for his colleagues when they need help, it can be official or personal. It is important for me, that my teammates feel good around me, which has positive effects on their performance too.
A good moral and positive attitude is important factors, not only at work, but also in Life.

I always pay attention to the quality of my work, and basically to everything where I have taken the responsibility, and I do it calm and with clear mind even in stressful situations.

One of my goal is to be able to make my colleagues and even customers feel comfortable while working with me, there are many Multi-Culture organizations this days and for this, one of my favorite hobbies is to learn languages and cultures especially the ones that i working with.

Of course, as an IT Specialist I also care about develop my knowledge as wide and deep as possible to be more professional, but these all are coming with time spent working in the profession, and be open mind, ready and be interested to learn new technologies.

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Languages
Hungarian
Native or Bilingual Proficiency
Hebrew
Full Professional Proficiency
English
Professional Working Proficiency

Level Progress

Current: Level 1
Daniel needs 1,536 points to level up.
LVL 2
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