Learning and Development Consultant with experience in contact centres, customer service, technical troubleshooting and sales. I am passionate about training and development, with focus on streamlining business processes, and improving individual performance through coaching and mentoring.
I bring a strong customer focused approach, always playing the customer advocate role, and finding solutions that are mutually beneficial for the business, it's staff and customers.
Incorporating my NLP skills in coaching, personal development, and training allows me assist staff to reach a high level of customer service skills easily and efficiently.
My experience and qualifications in Training and Assessment, and Neuro Linguistic Programming, make me a perfect fit for any consulting / training role that requires world class talent.