Jack Howarth
Network Engineer
  • Bristol,
  • United Kingdom
Member Since: 2017/03/01
Industry: Travel/ Logistics/Transportation
Tech Certifications:
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Professional Background
Network Support Engineer
The Bristol Port Company
December 2014 – Present
Key Responsibilities and Tasks
• Providing IT support to end users, including support of software, hardware, operating systems and internal systems.
• Maintaining IT recording including recording of assets, IT requests, user account, e-mail accounts and general network information.
• Building and deploying computers and other IT equipment to users ensuring they are built to the standard configurations and also set-up/deploy all necessary software and equipment.
• Ensuring the continuity and security of the company's internet, website and internal network infrastructure.
Ensuring that data is backed up in accordance with the relevant procedures.
• Providing basic user training as required to ensure hardware and software in the company is used in an efficient and effective way.
• Providing 1st Line support for the company's internal telephone system.
• Participating in the IT out-of-hours call out rota system to cover emergency support requirements either remotely or on site as appropriate.
• Bringing projects into agreed time-scales and budgets, reporting on a regular basis as to progress.
• Contributing to the development and improvement of the department so that it is efficient and cost effective.
• Carrying out any other duties as required.
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Full Biography

I have over 5 years of experience working in IT and Networking. Currently, I work as a Network Engineer, improving traffic flow, maintaining service uptime and swapping out older switching equipment. As well as general route IT maintenance, 1st, 2nd and 3rd Line Helpdesk and server management.

Previously, I worked as a Director/Technician of my own business, jackIT Limited, where I repaired and resolved issues with mobile devices, computer repairs and supporting small businesses.

Competencies: Cisco Systems, Active Directory, DNS, TCP/IP, VMWare, Windows Servers.

Currently working towards my CCENT Certification.

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