Working in the Tech Support/Computer Support Specialist field for more than 9 years now. Without any professional training. All of my experience is on the job training, the real world school of hard knocks, and quick learning :)

I have worked as the RESNET Supervisor and a Computer Technical Specialist at Texas Christian University, University of Texas - Arlington, and in a Sprint Call Center doing Technical Support to end-users.

Currently working on my A+ certification.

Actively Troubleshoot:

-All Hardware Issues
-All Software Issues
-OS Issues
-Network connectivity Issues
-Anti Virus Issues
-Virus Issues
-Spyware Issues
-Other Software Conflicts

My computer pics and specs on my personal website - http://personal.tcu.edu/~jsullivan/mycomputer.htm