Jazz Marie Kaur
Technical Support Specialist , Midwest Nerd, Poet & Cartoonist
  • Henderson,
  • Nevada,
  • United States of America
Member Since: 2020/06/20
Industry: Computer & IT
Top Skills:
Tech Certifications:
CERTIFIED EXPERT

Computers don't hold all of the answers,
neither do I
but when a problem comes around
I'll never give up and won't hide underground

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Activity
Points this month7,987
Total points2,500,555
Questions: 2
Solutions: 811
Articles: 7
Videos:
Tutorials:
Posts: 2
Group Discussions: 6
Full Biography

When I was younger I took part in a Girls in Engineering, Mathematics & Science program, which sparked my interests in technology, robotics, and rocketry. I started working in the field of Information Technology in 2014 providing international and remote support revolving around: primarily Windows OS Dell, ThinClient,  MAC OS X workstations,  NComputing devices, ERP troubleshooting, AD management, various kinds of printers, scanners as well as supporting in-house manufacturing applications.

Additionally, I have created SharePoint landing pages, graphics, and have established IT documentation spaces plus foundational training standards for employees concerning security, Windows tips, and tricks, etc. I have heavily supported a wide array of applications across departments, environments i.e. a walk-up TechBar, Engineering CAD software also:. SolidWorks, 2FA, Citrix, IFS, Exchange & O365 administration and have always enjoyed challenging problems overall.  I have familiarity with PowerShell commands, C++, HTML (web design) and have worked with a wide array of email clients. I am familiar with Bluebeam and a wide array of applications tied to design. I have maintained budgets, managed license purchases, and have handled inventory acquisitions for IT Departments.

I enjoy learning from fellow EE members in our community as I continue to grow overall in the world of Information Technology. While I love to draw cartoons, design, read, play chess, and write in my free time, IT is a vast and amazing field. Essentially, you learn something new almost every day which is incredibly valuable and fun.

https://www.experts-exchange.com/articles/34771/8-Questions-with-Certified-Expert-Cartoonist-Jazz-Kaur.html 

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Professional Background
Jr. IT Security Administrator
Cayuse Shared Services
2021
Remote - NV
Technical Operations Administrator l
Email on Acid (by Pathwire)
August 2020
Remote — Nevada
Key Accomplishments:
•      Designed a standard work template for spaces within Confluence and enhanced existing technical documentation
•      Extensively documenting  and revising all tasks for concerning technical operations to support the customer platform on the backend
•      Supporting multiple email clients, iOS, Android, Windows OS, & Mac OS X  based ,with detailed error reports and monitoring
•      Learned how to work with VMs in MacStadium quickly in terms of initial troubleshooting and help with DevOps technical documentation organization and structure
Technical Writer
Linux Academy
May 2019 – October 2019
Remote - NV
Help Desk Analyst, Walk-Up TechBar
SPS Commerce, Inc.
May 2017 – October 2018
Minneapolis, MN
Key Accomplishments:
•      Designed an introductory eLearning for the VoIP phone system via Articulate Storyline 360
•      Conducted new hire Tech Overview orientations
•      Created a Word document revision template
•      Upgraded 100+ employee workstations
•      Assisted training student Global Service Desk Interns
•      Actively supported the walk-up TechBar
•      Designed graphics for Global Service Desk team e.g. email banners and contributed to Confluence knowledge base article library
•      Assisted with tackling Identity & Access Management documentation and name change processing                                                                                        
Day-to-day Responsibilities:
•      Triage, escalate, and troubleshoot incoming tickets via JIRA (1300) employees
•      Set up VoIP desk phones and numbers
•      Respond to questions, installation requests, plus incidents at the walk-up TechBar
•      Support Windows & MAC OSX workstations and employee office moves
•      Provide remote support to other offices as needed via GoToAssist
Help Desk Technician
Minco Products, Inc.
November 2014 – May 2017
Fridley, MN
Key Accomplishments:
•      Facilitated and created monthly bitesize training sessions featuring e.g. Cybersecurity, Office 365
•      Developed step-by-step “How-To” documentation for applications e.g. Microsoft Office 2010, iPhone, remote access, Windows 7, 10, and Ricoh copier/printers and created PowerPoint presentations
•      Created the landing page and fun graphics via Adobe Illustrator and Inkscape for IT Training intranet site via SharePoint
• Cut yearly printing expenses in half
Day-to-day Responsibilities:
•      Conduct new hire IT Overview training sessions
•      Oversee Help Desk ticket assignments utilizing Zendesk in the HQ — also supporting offices in China, Singapore, and France via ConnectWise
•      Provide onsite technical support for production workcenters at the corporate HQ, in-house apps, ERP usage, Thin Clients, plus thermal label printers
•      Process security set changes, network rights, distributions, and group access permission changes
•      Contact and collaborate with vendors to successfully upgrade and maintain equipment tied to workstation computers
•      Work with vendors e.g. Dell to resolve hardware performance incidents and repairs
•      Escalate to Infrastructure and Applications team members appropriately
•      Monitor on-demand learning platforms e.g.  Brainstorm QuickHelp
•      Manage license seats for applications
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Education
Bowling Green State University
Bachelor of Science
Learning Design & Technology
2016 – 2018
Intro to Technical Writing, Instructional Design Fundamentals, Media Usability Studies, Project Management in Technical Environments
Dakota County Technical Community College
A.A.S.
Management for Technical Professionals
2015 – 2016
 Network Fundamentals, Data Security Awareness, Intro to  Cybersecurity, Technical Project Management, UNIX,  Computer Science Basics, HTML\Web Design Fundamentals, Risk Management in Business
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Languages
English
Native or Bilingual Proficiency

Level Progress

Current: Level 35
Jazz needs 91,445 points to level up.
LVL 36
  • Overall
    35
  • Windows 10
    17
  • Windows OS
    15
  • Outlook
    12
  • Microsoft 365
    11
  • Miscellaneous
    11
  • Microsoft Office
    10
  • Web Browsers
    9
  • Software
    9
  • Security
    9
  • iPhone
    8
  • Hardware
    8
  • Microsoft
    7
  • Chrome
    7
  • Azure
    7
  • Google
    7
  • Mac OS X
    7
  • Laptops Notebooks
    6
  • Images and Photos
    6
  • Apple Software
    6
  • Printers and Scanners
    6
  • Microsoft Server OS
    6
  • Exchange
    6
  • Microsoft Word
    6
  • OneDrive
    6
  • Desktops
    6
  • Windows Server 2016
    6
  • Email Clients
    5
  • Microsoft OneNote
    5
  • PC
    5
  • iOS
    5
  • Anti-Virus Apps
    5
  • Networking
    5
  • Microsoft SharePoint
    5
  • PDF
    5
  • Apple OS
    5
  • Apple Hardware
    5
  • Microsoft Excel
    5
  • Web Development
    4
  • iPad
    4
  • Displays / Monitors
    4
  • Powershell
    4
  • Android
    4
  • Social Networking
    4
  • Microsoft Applications
    4
  • Active Directory
    4
  • Peripherals
    4
  • Mobile
    4
  • Dell
    4
  • Adobe Creative Suite CS
    4
  • Adobe Acrobat
    4
  • Email Servers
    4
  • Facebook
    4
  • MultiMedia Applications
    4
  • Email Software
    3
  • Storage
    3
  • Installation
    3
  • Smartphones
    3
  • Remote Access
    3
  • Cell Phones
    3
  • Components
    3
  • Windows 7
    3
  • Windows 8
    3
  • Internet Marketing
    3
  • Gmail
    3
  • Digital Cameras / Camcorders
    3
  • Microsoft Teams
    3
  • SCCM
    3
  • Internet Explorer (IE)
    3
  • Google Chrome OS
    3
  • Chat / IM
    3
  • Skype
    3
  • Photos / Graphics Software
    3
  • Scripting Languages
    3
  • Technical Writing
    3
  • Vulnerabilities
    3
  • Google Workspace
    3
  • Firefox
    3
  • VPN
    2
  • Voice Over IP
    2
  • Virtualization
    2
  • Operating Systems
    2
  • Microsoft PowerPoint
    2
  • Experts Exchange
    2
  • Programming
    2
  • Microsoft Server Apps
    2
  • VBA
    2
  • Conferencing Software
    2
  • Email Protocols
    2
  • Project Management
    2
  • Windows Networking
    2
  • Apple Networking
    2
  • Cyber Security
    2
  • SQL
    2
  • Web Graphics Software
    2
  • Storage Hardware
    2
  • Windows Server 2012
    2
  • Document Management
    2
  • Wireless Networking
    2
  • Databases
    2
  • File Sharing Software
    2
  • Office Productivity
    2
  • Windows Server 2019
    2
  • Cloud Services
    2
  • OS Security
    2
  • VMware
    2
  • Office Suites-Other
    2
  • Cloud Computing
    2
  • CAD/Architecture Software
    2
  • Routers
    2
  • Cisco
    2
  • Sales
    2
  • Microsoft SQL Server
    2
  • Web Applications
    2
  • Multimedia Programming
    2
  • VB Script
    2
  • Python
    2
  • Network Security
    2
  • QuickBooks
    2
  • Citrix
    2
  • Networking Hardware-Other
    2
  • Telecommunications
    2
  • Web Languages and Standards
    2
  • Proofreading
    2
  • IP Telephony
    2
  • Game Programming
    2
  • Microsoft Visio
    2
  • Storage Software
    2
  • Java
    2
  • WordPress
    2
  • Hyper-V
    1
  • Smartphone Programming
    1
  • Web Development Software
    1
  • E-Commerce
    1
  • HTML
    1
  • Troubleshooting
    1
  • Ransomware
    1
  • Webroot
    1
  • Tablets
    1
  • AWS
    1
  • Analytics
    1
  • JavaScript
    1
  • Microsoft Dynamics
    1
  • Windows Server 2008
    1
  • Internet / Email Software
    1
  • Anti-Spyware
    1
  • Spreadsheets
    1
  • Consulting
    1
  • Linux
    1
  • Twitter
    1
  • Encryption
    1
  • Java EE
    1
  • Programming Languages-Other
    1
  • Windows Server 2003
    1
  • AntiSpam
    1
  • Fonts Typography
    1
  • Visual Basic.NET
    1
  • Game Consoles
    1
  • ASP.NET
    1
  • C#
    1
  • Networking Protocols
    1
  • Salesforce
    1
  • Sophos
    1
  • Thunderbird
    1
  • Okta
    1
  • Hewlett Packard (HP)
    1
  • REST
    1
  • Hardware Firewalls
    1
  • Microsoft IIS Web Server
    1
  • PHP
    1
  • Camtasia
    1
  • Server Software
    1
  • IT Administration
    1
  • R
    1
  • Statistical Packages
    1
  • Adobe Flash
    1
  • Shell Scripting
    1
  • Digital Audio
    1
  • Microsoft Access
    1
  • Robotics
    1
  • Home Security
    1
  • Internet of Things
    1
  • XML
    1
  • Computer Games
    1
  • Personal Development
    1
  • Disaster Recovery
    1
  • Programming Theory
    1
  • Project Management Software
    1
  • System Utilities
    1
  • Web Components
    1
  • Web Frameworks
    1
  • Docker
    1
  • Home Theaters
    1
  • Laravel
    1
  • Math / Science
    1
  • Network Operations
    1
  • Node.js
    1
  • Philosophy / Religion
    1
  • SSRS
    1
  • SystemTools Software
    1
  • Western Digital
    1
  • FTP
    1
  • Productivity Apps
    1
  • TCP/IP
    1
  • Business Communication
    1
  • MySQL Server
    1
  • SSL / HTTPS
    1
  • .NET Programming
    1
  • Git
    1
  • Editors IDEs
    1
  • Golang
    1
  • Microsoft Virtual Server
    1
  • Power BI
    1
  • S3
    1
  • WSUS
    1
  • Web Servers
    1
  • Windows Phone
    1
  • PayPal
    1
  • Magento
    1
  • Wireless Hardware
    1
  • FileMaker Pro
    1
  • Joomla
    1
  • Artificial Intelligence
    1
  • Business Administration
    1
  • Business Management
    1
  • Embedded Hardware
    1
  • Enterprise Software
    1
  • Search Engine Optimization (SEO)
    1