Jazz Marie Kaur | Experts Exchange

Jazz Marie Kaur

Tech Support Specialist, Literary Arts Visual Designer & Cartoonist

Henderson,
Nevada,
United States of America

Web Page:

https://www.dipitylitmag.com/

Member Since: 2020/06/20

Industry: Arts, Visual and Performing

Top Skills:

Microsoft OneNote Software Microsoft 365

Tech Certifications:

CERTIFIED EXPERT

Message

Computers don't hold all of the answers,
neither do I
but when a problem comes around
I'll never give up and won't hide underground

More bio

Activity

Points this month214

Total points2,542,902

Questions: 2

Solutions: 826

Articles: 7

Videos:

Tutorials:

Posts: 2

Group Discussions: 6

Full Biography

When I was younger I took part in a Girls in Engineering, Mathematics & Science program, which sparked my interests in technology, robotics, and rocketry. I started working in the field of Information Technology in 2014 providing international and remote support revolving around: primarily Windows OS Dell, ThinClient, MAC OS X workstations, NComputing devices, ERP troubleshooting, AD management, various kinds of printers, scanners as well as supporting in-house manufacturing applications.

Additionally, I have created SharePoint landing pages, graphics, and have established IT documentation spaces plus foundational training standards for employees concerning security, Windows tips, and tricks, etc. I have heavily supported a wide array of applications across departments, environments i.e. a walk-up TechBar, Engineering CAD software also:. SolidWorks, 2FA, Citrix, IFS, Exchange & O365 administration and have always enjoyed challenging problems overall. I have familiarity with PowerShell commands, C++, HTML (web design) and have worked with a wide array of email clients. I am familiar with Bluebeam and a wide array of applications tied to design. I have maintained budgets, managed license purchases, and have handled inventory acquisitions for IT Departments.

I enjoy learning from fellow EE members in our community as I continue to grow overall in the world of Information Technology. While I love to draw cartoons, design, read, play chess, and write in my free time, IT is a vast and amazing field. Essentially, you learn something new almost every day which is incredibly valuable and fun.

https://www.experts-exchange.com/articles/34771/8-Questions-with-Certified-Expert-Cartoonist-Jazz-Kaur.html

Professional Background

Editor in Chief

Forrow Ink

September 2022 – Present

Dipity Literary Magazine is my literary mag accepting poetry, art, and stories from around the world. I handle the design work and editing.

Jr. IT Security Administrator

Cayuse Shared Services

2021

Remote - NV

Technical Operations Administrator l

Email on Acid (by Pathwire)

August 2020

Remote — Nevada

Key Accomplishments:
•      Designed a standard work template for spaces within Confluence and enhanced existing technical documentation
•      Extensively documenting and revising all tasks for concerning technical operations to support the customer platform on the backend
•      Supporting multiple email clients, iOS, Android, Windows OS, & Mac OS X based ,with detailed error reports and monitoring
•      Learned how to work with VMs in MacStadium quickly in terms of initial troubleshooting and help with DevOps technical documentation organization and structure

Technical Writer

Linux Academy

May 2019 – October 2019

Remote - NV

Help Desk Analyst, Walk-Up TechBar

SPS Commerce, Inc.

May 2017 – October 2018

Minneapolis, MN

Key Accomplishments:
•      Designed an introductory eLearning for the VoIP phone system via Articulate Storyline 360
•      Conducted new hire Tech Overview orientations
•      Created a Word document revision template
•      Upgraded 100+ employee workstations
•      Assisted training student Global Service Desk Interns
•      Actively supported the walk-up TechBar
•      Designed graphics for Global Service Desk team e.g. email banners and contributed to Confluence knowledge base article library
•      Assisted with tackling Identity & Access Management documentation and name change processing
Day-to-day Responsibilities:
•      Triage, escalate, and troubleshoot incoming tickets via JIRA (1300) employees
•      Set up VoIP desk phones and numbers
•      Respond to questions, installation requests, plus incidents at the walk-up TechBar
•      Support Windows & MAC OSX workstations and employee office moves
•      Provide remote support to other offices as needed via GoToAssist

Help Desk Technician

Minco Products, Inc.

November 2014 – May 2017

Fridley, MN

Key Accomplishments:
•      Facilitated and created monthly bitesize training sessions featuring e.g. Cybersecurity, Office 365
•      Developed step-by-step “How-To” documentation for applications e.g. Microsoft Office 2010, iPhone, remote access, Windows 7, 10, and Ricoh copier/printers and created PowerPoint presentations
•      Created the landing page and fun graphics via Adobe Illustrator and Inkscape for IT Training intranet site via SharePoint
• Cut yearly printing expenses in half
Day-to-day Responsibilities:
•      Conduct new hire IT Overview training sessions
•      Oversee Help Desk ticket assignments utilizing Zendesk in the HQ — also supporting offices in China, Singapore, and France via ConnectWise
•      Provide onsite technical support for production workcenters at the corporate HQ, in-house apps, ERP usage, Thin Clients, plus thermal label printers
•      Process security set changes, network rights, distributions, and group access permission changes
•      Contact and collaborate with vendors to successfully upgrade and maintain equipment tied to workstation computers
•      Work with vendors e.g. Dell to resolve hardware performance incidents and repairs
•      Escalate to Infrastructure and Applications team members appropriately
•      Monitor on-demand learning platforms e.g. Brainstorm QuickHelp
•      Manage license seats for applications

Education

Bowling Green State University

Bachelor of Science

Learning Design & Technology

2016 – 2018

Intro to Technical Writing, Instructional Design Fundamentals, Media Usability Studies, Project Management in Technical Environments

Dakota County Technical Community College

A.A.S.

Management for Technical Professionals

2015 – 2016

Network Fundamentals, Data Security Awareness, Intro to Cybersecurity, Technical Project Management, UNIX, Computer Science Basics, HTML\Web Design Fundamentals, Risk Management in Business

Languages

English

Native or Bilingual Proficiency

Level Progress

Current: Level 35

Jazz needs 49,098 points to level up.

LVL 36

What do levels mean?

Overall

35

2,542,902
Windows 10

17

600,094
Windows OS

15

507,114
Outlook

12

310,710
Microsoft 365

11

263,696
Miscellaneous

11

244,156
Microsoft Office

10

236,580
Web Browsers

9

176,500
Software

9

173,466
Security

9

172,568
iPhone

8

149,274
Hardware

8

130,793
Microsoft

7

119,658
Chrome

7

111,350
Google

7

105,484
Azure

7

104,450
Mac OS X

7

103,268
Laptops Notebooks

7

98,220
Apple Software

6

96,150
Images and Photos

6

91,800
Printers and Scanners

6

88,450
Microsoft Server OS

6

82,100
Exchange

6

81,766
Microsoft Word

6

81,763
OneDrive

6

78,378
Desktops

6

76,970
Email Clients

6

75,910
Windows Server 2016

6

72,650
Microsoft OneNote

5

69,900
PC

5

65,688
iOS

5

64,666
Networking

5

60,816
Anti-Virus Apps

5

60,000
Apple Hardware

5

58,950
Apple OS

5

58,950
Microsoft SharePoint

5

57,400
PDF

5

56,050
iPad

5

51,950
Microsoft Excel

5

50,150
Android

4

47,024
Web Development

4

45,850
Displays / Monitors

4

45,825
Powershell

4

44,200
Social Networking

4

42,350
Microsoft Applications

4

42,100
Active Directory

4

41,316
Peripherals

4

40,570
Mobile

4

38,558
Dell

4

37,166
Email Software

4

35,460
Adobe Acrobat

4

35,400
Email Servers

4

35,350
Adobe Creative Suite CS

4

35,150
MultiMedia Applications

4

34,150
Facebook

4

32,750
Smartphones

3

30,958
Cell Phones

3

30,458
Storage

3

28,578
Installation

3

28,100
Remote Access

3

27,350
Components

3

27,205
Windows 7

3

26,900
Windows 8

3

26,750
Internet Marketing

3

26,350
Gmail

3

23,700
Digital Cameras / Camcorders

3

23,650
Microsoft Teams

3

23,400
SCCM

3

22,800
Google Workspace

3

21,950
Internet Explorer (IE)

3

21,700
Google Chrome OS

3

21,300
Chat / IM

3

21,100
Skype

3

20,850
Technical Writing

3

20,813
Photos / Graphics Software

3

20,650
Scripting Languages

3

20,600
Conferencing Software

3

19,555
Vulnerabilities

3

19,200
Firefox

3

18,350
Experts Exchange

3

18,201
VPN

2

17,750
Voice Over IP

2

17,600
Virtualization

2

17,550
Windows Networking

2

17,300
Operating Systems

2

17,200
Microsoft PowerPoint

2

17,000
Project Management

2

16,900
Programming

2

15,650
Microsoft Server Apps

2

15,600
VBA

2

15,450
Web Graphics Software

2

15,250
Email Protocols

2

14,950
File Sharing Software

2

14,778
Apple Networking

2

14,050
Cyber Security

2

13,650
SQL

2

13,250
Storage Hardware

2

12,900
Telecommunications

2

12,900
Windows Server 2012

2

12,650
Document Management

2

12,500
Wireless Networking

2

12,400
Databases

2

12,350
Office Productivity

2

12,250
Windows Server 2019

2

11,950
Cloud Services

2

11,800
OS Security

2

11,650
VMware

2

11,600
Web Applications

2

11,550
Office Suites-Other

2

11,200
Cloud Computing

2

11,100
Microsoft Visio

2

10,900
CAD/Architecture Software

2

10,450
QuickBooks

2

9,950
Routers

2

9,900
Cisco

2

9,750
Sales

2

9,700
Microsoft SQL Server

2

9,650
Multimedia Programming

2

9,350
VB Script

2

9,200
Python

2

9,050
Game Programming

2

9,018
Network Security

2

9,000
Citrix

2

8,850
Networking Hardware-Other

2

8,800
Web Languages and Standards

2

8,700
Proofreading

2

8,650
IP Telephony

2

8,550
Storage Software

2

8,200
Java

2

8,150
WordPress

2

8,000
Linux

1

7,950
Hyper-V

1

7,850
Smartphone Programming

1

7,800
HTML

1

7,468
Web Development Software

1

7,150
E-Commerce

1

7,100
Troubleshooting

1

6,900
Ransomware

1

6,750
Webroot

1

6,750
Tablets

1

6,550
AWS

1

6,500
Analytics

1

6,500
JavaScript

1

6,450
Internet / Email Software

1

6,408
Microsoft Dynamics

1

6,400
Windows Server 2008

1

6,300
Anti-Spyware

1

6,100
NAS

1

6,100
Spreadsheets

1

6,100
Consulting

1

6,000
Twitter

1

5,900
Encryption

1

5,750
Java EE

1

5,700
Programming Languages-Other

1

5,700
Windows Server 2003

1

5,700
AntiSpam

1

5,650
Fonts Typography

1

5,300
Project Management Software

1

5,200
Network Operations

1

5,100
Visual Basic.NET

1

4,850
Game Consoles

1

4,800
WSUS

1

4,600
ASP.NET

1

4,550
C#

1

4,550
Networking Protocols

1

4,450
Salesforce

1

4,450
Sophos

1

4,150
Thunderbird

1

4,150
Okta

1

4,100
Hewlett Packard (HP)

1

4,050
REST

1

4,050
Robotics

1

3,963
Hardware Firewalls

1

3,900
Microsoft IIS Web Server

1

3,900
Computer Games

1

3,768
Personal Development

1

3,768
PHP

1

3,700
Camtasia

1

3,650
Server Software

1

3,650
IT Administration

1

3,600
R

1

3,600
Statistical Packages

1

3,600
Adobe Flash

1

3,550
Shell Scripting

1

3,550
Digital Audio

1

3,500
Microsoft Access

1

3,500
Home Security

1

3,450
Internet of Things

1

3,450
XML

1

3,450
Disaster Recovery

1

3,150
Programming Theory

1

3,150
System Utilities

1

3,150
Web Components

1

3,150
Web Frameworks

1

3,150
Docker

1

3,050
Home Theaters

1

3,050
Laravel

1

3,050
Math / Science

1

3,050
Node.js

1

3,050
Philosophy / Religion

1

3,050
SSRS

1

3,050
SystemTools Software

1

3,050
Western Digital

1

3,050
FTP

1

2,950
Productivity Apps

1

2,950
TCP/IP

1

2,950
Business Communication

1

2,800
MySQL Server

1

2,800
SSL / HTTPS

1

2,700
.NET Programming

1

2,650
Git

1

2,650
Editors IDEs

1

2,600
Golang

1

2,550
Microsoft Virtual Server

1

2,550
Power BI

1

2,550
S3

1

2,550
Web Servers

1

2,550
Windows Phone

1

2,550
PayPal

1

2,450
Magento

1

2,350
Wireless Hardware

1

2,150
FileMaker Pro

1

2,100
Joomla

1

2,100
Artificial Intelligence

1

2,050
Business Administration

1

2,050
Business Management

1

2,050
Embedded Hardware

1

2,050
Enterprise Software

1

2,050
Search Engine Optimization (SEO)

1

2,050