Jodi Weinstein
Network Administrator
  • Chicago,
  • Illinois,
  • United States
Member Since: 2018/10/16
Industry: Law and Government
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IT Support Analyst with 6 years of experience in Desktop, Server, and Network support, including 15 years as a Retail Store Manager.

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Professional Background
Network Administrator
Cook County
July 2018 – Present
Chicago, IL.
Manage the Cook County infrastructure by maintaining the systems by using the Best practices outlined by several organizations such as the IEEE, SANS, CompTIA.
Tier 2 Desktop Analyst
Morningstrar
January 2015 – April 2018
Chicago
•      Decreased customer response times from 24 hours to under 30 minutes.
•      Lead a team to explore and test new collaboration tools to integrate easily with legacy technology while also
        being flexible for future growth.
•      Enhanced knowledge base documentation available for end-users, level 1 and level 2 support leading to a
        10%
        decrease in in first line tickets and a 25% decrease to 2nd level escalation.
•      Add new user accounts to Active Directory domain and created new user email accounts
•      Simplify On-boarding of new-hires by communicating with the Mangers via a standardized email on the needs
        of the new user based on their job role.
•      Grant users right and permissions to groups once receiving permission from group owners through Active
        Directory
•      Decreased operating costs by 15% by Maintaining an accurate inventory of all assets being ordered and
        distributed to Users.
•      Decreased frozen and unused user accounts to 0 by verifying user accounts making sure new-hires are
        enabled on their start date and terminated users are disabled immediately.
•      Update new-hire Documentation as policies and procedures change to ensure consistency among the team.
•      Reduced 75 Audio/Visual Conference Rooms for VIP’s and Employees uptime from 78% to 99% by consistently
        maintaining each room Equipment daily.
•      Recognized as Employee of the Month for October 2017 by going above and beyond to assist Level 1    
        Support Team Members understand the Troubleshooting and resolution process.
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Education
ITT
BS in Computer Science
Information Technology
2006 – 2009
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Full Biography

Comming soon

Languages
English
Native or Bilingual Proficiency

Level Progress

Current: Level 1
Jodi needs 5,900 points to level up.
LVL 2
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