Collaboration is my main forte! I hold the belief that an idea can only grow and expand with the proper nurturing from individuals sharing a unified goal. It's better to voice all opinions and any concerns now instead of having to deal with the roadblocks that will pile up later down the road if left unaddressed.
My primary manifesto is to leave no issue unaddressed for every user. Whatever I can do to help facilitate a solution that helps the customer feel at ease with not only our service and the product, but their entire experience as a whole. Having those positive interactions in the public domain is essential to building a Community of synergy to boost Sales and drive Retention.
Disgruntled customers are my absolute favorite; having them do a complete 180 is gratifying both personally and professionally.