- South Street,
- England,
- United Kingdom of Great Britain and Northern Ireland
I am a self-motivated and results-orientated IT Professional with fifteen years plus experience.
More bio• Responsible for monitoring and reporting on server health and performance identifying and resolving any potential problems to ensure production systems maintain > 99% availability
• As needed perform out of hours maintenance activities to ensure the IT infrastructure and services are available to staff during working hours
• Responsible for IT services and applications including; the service portfolio (user software), server management, domain management, file system management, printer management, and system security services.
• Responsible for server & workstation backup/restore, and recovery services.
• Responsible for the company’s disaster recovery services in accordance with the disaster recovery plan.
• Perform root cause analysis on any unscheduled downtime.
• Maintain the company’s IT helpdesk ensuring all staff support is captured and resolved, an asset register for all company hardware is maintained and where possible monitored for health and performance
• Perform 2nd line technical support within response & resolve targets
• Enforce the company’s IT security policies
• Plan and implement IT initiatives/projects that support the company’s business plan & IT strategy, following the ITIL framework.
• Produce monthly reports on IT infrastructure, helpdesk & project performance
• Supervise the Junior IT Support Engineer & carry out their activities in their absence
• Carrying out any other duties as reasonably requested by the Head of IT and Directors
Some of the key responsibilities projects I worked on include:
• Manage and maintain the full range of infrastructure
• Manage the ISCSI and Fibre SAN Storage Network including migrating 500Tib legacy storage to a new HP 3Par solution.
• Responsible for Wintel production and legacy UNIX software and hardware environments.
• Working proactively with third party suppliers to improve the systems for service and stability whilst managing change in the production environment, guaranteeing stability and availability.
• Provide expert advice and guidance on supported infrastructure to key stakeholders.
• Act as technical lead for relevant projects whilst providing support on all operational activities.
• Desktop and Server Support
• Responsible for design and development of appropriate operational procedures ensure that system security procedures are implemented to protect the client’s infrastructure and associated processes.
• Collaborate closely with all International and other IT teams
• Share best practices, expertise and solutions to improve methodology and documentation
• Reduce both overall costs whilst increasing efficiency
• HP Robotic tape library daily and regular maintenance including daily backup checking and maintenance to ensure data security.
• Backup and Disaster Recovery Maintenance and Planning
• Microsoft end user and Infrastructure application support
• On call 24/7 to support the global infrastructure.
• HP Robotic tape library daily and regular maintenance including daily backup checking and maintenance to ensure data security.
• VMware Installation and Maintenance.
• Desktop and Server Support
• Collaborate closely with all International and other IT teams
• 1st, 2nd and 3rd Line end user and customer support.
• Act as technical lead for relevant projects whilst providing support on all operational activities.
• Backup and Disaster Recovery Maintenance and Planning
• Microsoft end user and Infrastructure application support
• On call 24/7 to support the global infrastructure.
• Manage and maintain the full range of infrastructure
• 1st, 2nd and 3rd Line Support
• Act as technical lead for relevant projects whilst providing support on all operational activities.
• Application Testing and Development
• VMware Installation and Maintenance.
• Desktop and Server Support
• Exchange Management and Support
• EMC iSCSI and Fibre SAN Storage
• DELL, HP and IBM Server building to tight guidelines to comply with global and local regulations & requirements.
• Backup and Disaster Recovery Maintenance and Planning
• Collaborate closely with all International and other IT teams
• HP Robotic tape library daily and regular maintenance including daily backup checking and maintenance to ensure data security.
• Microsoft end user and Infrastructure application support
• On call 24/7 to support the global infrastructure.
I am a self-motivated and results-orientated IT Professional with fifteen years plus experience, and a high degree of both technical and commercial flair. This is demonstrated through an outstanding track record alongside a reputation for delivering high quality complex projects and support to clients. I have exceptional communication skills and a dynamic self-starter approach.
Adept in ICT management, consultancy, strategy, technical support, testing Microsoft & bespoke software. I am skilled in managing and operating a 1st, 2nd, and 3rd line support, assisting users and customers via telephone, remote desktop and on-site visits globally. Effective in Network, Hardware & software troubleshooting and testing,
I have extensive experience in all Microsoft & Linux workstations & server operating systems, Microsoft packages, desktop and infrastructure hardware and software. I am also adept at managing hardware & software to ensure provision of a secure & resilient service.
I display significant Leadership experience and have worked with people at all levels within organisations, building excellent working relationships with both colleagues internally and 3rd parties.
Specialties: Microsoft Systems Administration
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