Julian Haines
Senior IT Administrator
  • Woodingdean,
  • England,
  • United Kingdom
Member Since: 2016/06/09
Industry: Computer & IT
Tech Certifications:
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I am a self-motivated and results-orientated IT Professional with fifteen years plus experience.

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Professional Background
Senior IT Administrator
Application Solutions (Safety and Security) Limited
September 2014 – Present
Responsible for planning, upgrading and maintaining IT Infrastructure including: servers, virtualisation, storage, networks (internal & external), security devices, telephony, operating systems & databases and as needed update the associated technical and security documentation.
•      Responsible for monitoring and reporting on server health and performance identifying and resolving any potential problems to ensure production systems maintain > 99% availability
•      As needed perform out of hours maintenance activities to ensure the IT infrastructure and services are available to staff during working hours
•      Responsible for IT services and applications including; the service portfolio (user software), server management, domain management, file system management, printer management, and system security services.
•      Responsible for server & workstation backup/restore, and recovery services.
•      Responsible for the company’s disaster recovery services in accordance with the disaster recovery plan.
•      Perform root cause analysis on any unscheduled downtime.
•      Maintain the company’s IT helpdesk ensuring all staff support is captured and resolved, an asset register for all company hardware is maintained and where possible monitored for health and performance
•      Perform 2nd line technical support within response & resolve targets
•      Enforce the company’s IT security policies
•      Plan and implement IT initiatives/projects that support the company’s business plan & IT strategy, following the ITIL framework.
•      Produce monthly reports on IT infrastructure, helpdesk & project performance
•      Supervise the Junior IT Support Engineer & carry out their activities in their absence
•      Carrying out any other duties as reasonably requested by the Head of IT and Directors
Global IT Systems Analyst
The Body Shop
December 2012 – September 2014
Littlehampton
Employed as a general IT Engineer on all aspects of IT Software, Desktop, Server and Infrastructure.

Some of the key responsibilities projects I worked on include:

•      Manage and maintain the full range of infrastructure
•      Manage the ISCSI and Fibre SAN Storage Network including migrating 500Tib legacy storage to a new HP 3Par solution.
•      Responsible for Wintel production and legacy UNIX software and hardware environments.
•      Working proactively with third party suppliers to improve the systems for service and stability whilst managing change in the production environment, guaranteeing stability and availability.
•      Provide expert advice and guidance on supported infrastructure to key stakeholders.
•      Act as technical lead for relevant projects whilst providing support on all operational activities.
•      Desktop and Server Support
•      Responsible for design and development of appropriate operational procedures ensure that system security procedures are implemented to protect the client’s infrastructure and associated processes.
•      Collaborate closely with all International and other IT teams
•      Share best practices, expertise and solutions to improve methodology and documentation
•      Reduce both overall costs whilst increasing efficiency
•      HP Robotic tape library daily and regular maintenance including daily backup checking and maintenance to ensure data security.
•      Backup and Disaster Recovery Maintenance and Planning
•      Microsoft end user and Infrastructure application support
• On call 24/7 to support the global infrastructure.
GIS Senior Support Engineer
Macro 4
November 2011 – January 2013
Crawley
Employed as a general IT Engineer on all aspects of IT Software, Desktop, Server and Infrastructure. Some of the key responsibilities projects I worked on include:

•      HP Robotic tape library daily and regular maintenance including daily backup checking and maintenance to ensure data security.

•      VMware Installation and Maintenance.

•      Desktop and Server Support

•      Collaborate closely with all International and other IT teams

•      1st, 2nd and 3rd Line end user and customer support.

•      Act as technical lead for relevant projects whilst providing support on all operational activities.

•      Backup and Disaster Recovery Maintenance and Planning

•      Microsoft end user  and Infrastructure application support

•       On call 24/7 to support the global infrastructure.
3rd line Network Administrator
Kroll
2009 – 2010
Brighton
Employed as a general IT Engineer on all aspects of IT Software, Desktop, Server and Infrastructure. Some of the key responsibilities projects I worked on include:

•      Manage and maintain the full range of infrastructure

•      1st, 2nd and 3rd Line Support

•      Act as technical lead for relevant projects whilst providing support on all operational activities.

•      Application Testing and Development

•      VMware Installation and Maintenance.

•      Desktop and Server Support

•      Exchange Management and Support

•      EMC iSCSI and Fibre SAN Storage

•      DELL, HP and IBM Server building to tight guidelines to comply with global and local regulations & requirements.

•      Backup and Disaster Recovery Maintenance and Planning

•      Collaborate closely with all International and other IT teams

•      HP Robotic tape library daily and regular maintenance including daily backup checking and maintenance to ensure data security.

•      Microsoft end user  and Infrastructure application support

• On call 24/7 to support the global infrastructure.
Self Employed
Joolz Consultancy LTD
2001 – 2009
UK
IT Field Service Engineer
DEX
2000 – 2001
Brighton
IT Consultant
Edwards (BOC Edwards)
IT Consultant
Lawspeed Limited
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Education
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Full Biography

I am a self-motivated and results-orientated IT Professional with fifteen years plus experience, and a high degree of both technical and commercial flair. This is demonstrated through an outstanding track record alongside a reputation for delivering high quality complex projects and support to clients. I have exceptional communication skills and a dynamic self-starter approach.

Adept in ICT management, consultancy, strategy, technical support, testing Microsoft & bespoke software.  I am skilled in managing and operating a 1st, 2nd, and 3rd line support, assisting users and customers via telephone, remote desktop and on-site visits globally.  Effective in Network, Hardware & software troubleshooting and testing,

I have extensive experience in all Microsoft & Linux workstations & server operating systems, Microsoft packages, desktop and infrastructure hardware and software. I am also adept at managing hardware & software to ensure provision of a secure & resilient service.  

I display significant Leadership experience and have worked with people at all levels within organisations, building excellent working relationships with both colleagues internally and 3rd parties.

Specialties: Microsoft Systems Administration

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english
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