Karen Allen
Sr. IT Support Specialist
- Las Vegas,
- Nevada,
- United States of America
Member Since: 2019/02/19
Deskside Support technician for a fortune 60 company. Have been working as an IT Deskside Support specialist since April 2017.
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Professional Background
Sr. IT Support Specialist
Centene Corporation
August 2015 – Present
Las Vegas, NV
Troubleshooting various hardware/software issues with an emphasis on Windows 7/10. I use the service-now platform to do my work for my company.
Education
Colorado Technical University
Bachelors of IT
Systems Engineering
2014 – Present
Due to graduate with my bachelors in IT by summer 2019
Heald College
Associates of IT
Network Security
2012 – 2013
Completed my degree with honors.
Full Biography
I am a Dell certified technician as well as holding an A+ from CompTIA.
I enjoy troubleshooting complex issues and learning more about computers and networks. I have moved up considerably within my company since I started with Centene in 2015 as a Data Entry Clerk, then an IT Support Technician and now finally as a Sr. IT Support Technician. I oversee large projects and am the sole technician at my site.
Languages
English
Native or Bilingual Proficiency
Japanese
Elementary Proficiency
Level Progress
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