Locke Mackenzie
SF IT Support Tech
- San Leandro,
- California,
- United States of America
Member Since: 2003/11/19
Tech Certifications:
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Professional Background
SF IT Support Tech
Miller Law Group
July 2013 – Present
Senior IT Specialist
Actively Seeking New Opportunities
December 2012 – July 2013
While I have been seeking new and exciting opportunities I have been working hard studying for my certifications. Also at the same time I have been taking advantage of the offered thru varied online Liberal Arts and Sciences courses thru Cousera and EDx to augment my general knowledge as well. I believe that thru both I will lend myself to be better asset an organization.
Information Technology Specialist (Contract)
Lieff Cabraser Heimann & Bernstein
July 2012 – December 2012
Provided desktop hardware and software support for users in San Francisco, New York and Nashville offices. Responded to escalated tickets as well as direct requests from users. Citrix Virtual Desktop Infrastructure VDI, remote access support, on call rotation, Blackberry, iPhone and iPad administration. Imaged computers
User Support Specialist : Dickstein Shapiro (Contract)
PsiNapse
April 2012 – June 2012
Because I am worling in a smaller office right now I have the ability to offer my users one to one customer technical support. During the slower periods I Researched and kept appraised of current hardware and software needs of the office. I also would update my skillsets.
Senior Service Desk Analyst
Littler Mendelson
December 2008 – December 2011
Provided technical support on-site, and/or remote resolution of multiple issues and multiple customers ranging from desktop/notebook and mobile computing issues and specialized IT equipment including all hardware, software and network connectivity to approximately 2000 end points in resolving PC systems, mobile devices, and applications-related problems for resolving help desk tickets.
• Utilized Microsoft Easy Assist and Dameware Utilities to remotely support users
• Office 2003 thru 2010
• Interwoven iManage/FileSite 8.2/8.5
• Legal MacPac
• Delta View Document Comparison and Documents Protect
• Management of local and network HP printers
• Blackberry, iPhone, and iPad device/enterprise management. Supported the specialty application sub-functions of mobile and hand held devices (iPhone, Blackberry, iPad) ensuring devices integrated with the enterprise’s network
• Utilized Microsoft Easy Assist and Dameware Utilities to remotely support users
• Office 2003 thru 2010
• Interwoven iManage/FileSite 8.2/8.5
• Legal MacPac
• Delta View Document Comparison and Documents Protect
• Management of local and network HP printers
• Blackberry, iPhone, and iPad device/enterprise management. Supported the specialty application sub-functions of mobile and hand held devices (iPhone, Blackberry, iPad) ensuring devices integrated with the enterprise’s network
Service Desk Analyst:Littler Mendelson
TEK Systems
May 2008 – July 2008
Provided technical support on-site, and/or remote resolution for multiple issues and multiple customers ranging from desktop/notebook and mobile computing issues and specialized IT equipment including all hardware, software and network connectivity to 1500 users in fifty three offices across the United States in resolving PC systems, mobile devices, and applications-related problems for resolving help desk tickets.
Desktop Technician: Elan Pharmacaeuticals
Spherion Staffing
March 2008 – May 2008
Participated in site wide project to upgrade and standardize the email client on end user computers to Outlook 2003 and then upgrade the operating systems from Windows 2000 Professional to Windows XP Professional
PC Migration Technician: TekSystems
O'Melveny & Myers
December 2007 – December 2007
Completed hardware refresh of 275 Dell desktop and Lenovo, Dell and Hewlett Packard laptop computers.
Imaged desktops and laptops with corporate designated images.
Installed various software packages not included in images. This included OpenDocs and Legal MacPac.
Migrated data from old machines and to new machines using Microsoft Migration Wizard and manually transferring data.
On local machines, installed, configured and troubleshot domain accounts, monitors, printers and other local devices.
Imaged desktops and laptops with corporate designated images.
Installed various software packages not included in images. This included OpenDocs and Legal MacPac.
Migrated data from old machines and to new machines using Microsoft Migration Wizard and manually transferring data.
On local machines, installed, configured and troubleshot domain accounts, monitors, printers and other local devices.
IT Help Desk Technician: Tek Systems
City of Foster City:
October 2007 – December 2007
Acted as a technical resource in a Windows environment assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice
Troubleshot problems on Dell computer systems, Hewlett Packard printers, and Ricoh Multi-Function Print devices including troubleshooting hardware, software, network and peripheral equipment problems. Made repairs and corrections where required
Installed configured and upgraded Windows XP Professional operating systems and various software applications, such as Microsoft Office 2003 Professional, using standard business and administrative packages; made modifications on specific applications for use in operational departments.
Created and maintained system images utilizing imaging software such as Norton Ghost and PING and Monitored nightly back up tape rotations.
Troubleshot problems on Dell computer systems, Hewlett Packard printers, and Ricoh Multi-Function Print devices including troubleshooting hardware, software, network and peripheral equipment problems. Made repairs and corrections where required
Installed configured and upgraded Windows XP Professional operating systems and various software applications, such as Microsoft Office 2003 Professional, using standard business and administrative packages; made modifications on specific applications for use in operational departments.
Created and maintained system images utilizing imaging software such as Norton Ghost and PING and Monitored nightly back up tape rotations.
PC Desktop Specialist
Pure Digital Technologies
August 2007 – September 2007
Installed,configured and maintained PC and Macintosh workstations,laptops,PDA&#
IT Coordinator
National Automobile Club
June 2004 – July 2007
As the IT Coordinator, I had a wide range of IT related responsibilities. This range included Desktop & Applications support, Systems, Network and SQL Database administrations and WEB developement and Applications support.
Help Desk Support Consultant: Openwave Systems (Contract)
Robert Half International
August 2002 – 2002
• Successfully coordinated the administration of the physical inventory of IBM laptop and Dell desktop computer systems for sites in California and Massachusetts.
• Supported 600+ end users by successfully consulting on no less than thirty-five Tier 1 Help Desk calls daily.
• Worked with support staff to successfully develop an Asset Management strategy.
• Developed relationships with computer hardware service vendors. The goal of repairing and/or replacing those damaged systems at cost effective solutions for the organization.
• Deployment and Troubleshooting of Laptop and Desktop Systems.
• Dialup/VPN configurations and administrations.
• Installations and Configurations of Cisco network and telecommunications equipment
• Supported 600+ end users by successfully consulting on no less than thirty-five Tier 1 Help Desk calls daily.
• Worked with support staff to successfully develop an Asset Management strategy.
• Developed relationships with computer hardware service vendors. The goal of repairing and/or replacing those damaged systems at cost effective solutions for the organization.
• Deployment and Troubleshooting of Laptop and Desktop Systems.
• Dialup/VPN configurations and administrations.
• Installations and Configurations of Cisco network and telecommunications equipment
Site Asset Coordinator
Hewlett Packard
May 1999 – June 2001
• Responsible for the coordination and successful implementation of the Capital Asset Inventory. The inventory, valued at more than $16,000,000.00, involved Enterprise level computer hardware equipment on multiple Hewlett Packard sites.
• Successful implementation of Capital Asset Purchase Order Cycle.
• Creation and distributed monthly reports regarding the Capital Asset Inventor
• Successful implementation of Capital Asset Purchase Order Cycle.
• Creation and distributed monthly reports regarding the Capital Asset Inventor
Education
City College of San Francisco
Associate of Arts (AA) (1 year)
Computer Science, Spanish
1992 – 1993
Colorado State University
Bachelor of Applied Science (BASc) (1.5 Year)
Pre-Veterinary Medicine, Animal Sciences
1989 – 1990
Full Biography
Experienced professional with a strong support background. Providing exceptional customer service in both the desktop and systems administrative backgrounds. Recognized throughout career for “above- and-beyond” performance. Expertise in trouble shooting and problem resolution management; which lead to an increased up time for customers and over all cost savings
It is my goal to utilize and further develop my skills in a challenging environment. I want to continue working with and implementing cutting-edge server and networking technologies to improve business efficiency and stability.
Specialties: Windows Systems Administration
Windows Desktop Support
Application Support
Network Engineering
iPhone/iPad/Blackberry Device Support
RSA Support
Studying Powershell
Languages
English
Native or Bilingual Proficiency
Spanish
Elementary Proficiency
Level Progress
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