Luis Ramos
Senior Collaboration Engineer
  • Glattfelden,
  • Kanton Zürich,
  • Switzerland
Member Since: 2016/07/14
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Provide a quick, creative biography in 140 characters or less.

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Professional Background
Senior Collaboration Engineer
SPIE ICS AG
February 2014 – Present
Zurich
Senior System Engineer for Lync/Skype for Business Solutions
Design and implementation
Large/International Projects

Lead engineer for a worldwide Skype for Business customer solution:
- 12'000 users, 4 world datacentre/regions and 22 countries
- 4 Primary Front End and Edge Pools: 30 servers
- Integration with (Cisco) CUCM/CUBE
- Enterprise voice, E911, Group Chat, CDR, QoE, Monitoring Reports
- High availability (systems load balancing, pool pairing, SQL mirroring, DFS)
- VMware virtualization with more than 70 hosts and 150 virtual systems
- Integration with ZenOss, Prognosis, Voice Recording, Lync Two-factor (remote access) authentication

Planned and migrated the existing platform from Lync 2013 infrastructure
IT System Solutions
Oni Communications
January 2008 – January 2014
Lisbon
Pre-sales/Product Innovation and Business Solutions team member.
My main function is to develop opportunities to leverage IT solutions for the corporate core business (Virtualization, Datacenters, Disaster Recovery, Enterprise storage, backups and Systems Management).

Supporting Pre-sales with demos, site surveys, proposals, project implementation and documentation.

Speaker at IDC - Unified Communications and IP networks
http://www.idc.pt/events/eventos_2009-04-01.jsp
IT System Solutions
Knewon (owned by Oni Communications)
October 2009 – December 2012
Lisbon
+Cloud SP
    Vmware vCloud
    CA Applogic
+Virtualization
    VMware and Hyper-V;
+Disaster Recovery
+Unified Communications Solution Specialist
    MCTS Office Communications Server;
    Microsoft Exchange, OCS and Lync;
    Cisco CUCM, CUPS;
    VoIP / Conferencing multi-platform integration.
+Pre-sales and delivery
Senior IT Administrator
Logica CMG (now CGI)
November 2005 – December 2007
Lisbon
> Implemented a Pilot of Unified Communications at EDP using Office Communications Server 2007 + Cisco UC Manager + Cisco Unified Presence;
> Implemented a Unified Communications solution at ONI Telecom, using Office Communications Enterprise Server 2007 + Exchange Enterprise Server 2007 + Cisco UC Manager Server + Cisco Unified Presence Server .
> Corporate IT renewal and upgrade, including:
       *Planning and implementing a new datacenter (hardware, networking and storage)
       *Windows 2003 Domain migration (~60 serves and 500 workstations);
       *Implementing new and migration and/or upgrading corporate application and services;
       *Member of the Windows System Administration team, responsible for all systems running Microsoft solutions;
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Education
Instituto Superior de Ciências do Trabalho e da Empresa
Diploma
IT and Business Management
1990 – 1995
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Full Biography

In short: IT Black Belt, creative thinker, problem solver, self-learner and teacher.

I'm a talented engineer able to design, build and operate from small to large scale IT oriented services.

My 'reverse engineer' capabilites and 'out-of-the-box troubleshooting' techniques allows me to take the lead in incident investigations and identify the root causes in complex, distributed environments.
I'm obsessed in creating deployment scripts, tools and processes so that systems are deployed, supported and upgraded in a similar and efficient way.

Plan, design and conduct proof of concept projects with new technology, present proposals, documenting platforms, processes and contribute too knowledge bases are other areas where I also receive big compliments from customers.

My strongest skills are around Microsoft technologies and VMware, but I as an IT enthusiast I also have many other good skills around diferent other technologies from hardware, networking, Cisco, Linux and Mac, Databases or Business applications or and the integrating all of those... it's quite a long list ! :)

My approach to work is:
- If I can touch the technology, I can master it.
- There is allways space to improve (event the most perfect system/process)

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Languages
Portuguese
Native or Bilingual Proficiency
English
Full Professional Proficiency
French
Limited Working Proficiency
German
Elementary Proficiency
Spanish
Limited Working Proficiency

Level Progress

Current: Level 1
Luis needs 6,000 points to level up.
LVL 2
  • Overall
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  • IP Telephony
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  • Microsoft Applications
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  • Voice Over IP
    1