M J
IT Support Engineer
Member Since: 2017/02/10
Industry: Computer & IT
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Professional Background
IT Support Engineer
LeaderBrand
November 2015 – Present
L1 and L2 level IT Support. Supporting customer remotely or onsite
Server maintenance, Backup maintenance (Backup Exec 2014)
Provide strategic technical advice as required, important part of decision making
Plan and manage the installation and /or reconfiguration of complex local area networks
Identify LAN/WAN technical problems and plan resolution within acceptable timeframe.
Taking new projects as part of upgradation
Developing and maintaining procedures for the efficient operation of LeaderBrand’s IT system
Maintaining an up to date lists of hardware and software.
Developing and maintaining IT usage policy documents.
Monitoring and reconciling monthly service hours and charges from IT service provider.
Providing Tier 1 support for the VoIP phone system and co-ordinating with vendors to resolve issues.
Provide support for smart phones and tablets and remote access to LeaderBrand.
Monitor system and internet usage reports and advise.
Identifying and solving user issues with MS Office suite or arranging for support at a more complex level.
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Full Biography

A passionate, driven and motivated Infrastructure Analyst/Systems Engineer with a logical and analytical approach to implement and maintain IT infrastructure. Experience with Enterprise level infrastructure. Good communication skills and able to priorities key issues.

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Level Progress

Current: Level 0
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LVL 1
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