Mason Drew
IT Administrator
- Auburn Hills,
- Michigan,
- United States of America
Member Since: 2017/02/21
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Activity
Points this month0
Total points3,500
Professional Background
IT Administrator
E-procurement Services
January 2017 – Present
Using Jira to manage open tickets, and open projects.
Using Confluence to track issues, create and maintain a knowledge base, and monitor progress
Managing Active Directory
Managing Exchange 365, and Office 365 Applications.
Administering back-end procurement, staging, pre-production, and productions servers.
Manager of certificates - Root CA, additional CA's, and certificate installation/maintenance.
Manage Barracuda, Cisco ASA, and Dell Sonicwall Security Appliances/software
Maintain patches on Windows systems
Daily reporting on infrastructure to maintain PCI Compliance.
Process ACH transaction through ePS proprietary software, then verifying with Comerica Bank and 53rd Bank.
Current Projects:
Upgrading Internet connections
Potential Infrastructure shift to cloud.
Using Untangle to monitor bad applications, bandwidth issues, and spikes in network degradation.
Using Confluence to track issues, create and maintain a knowledge base, and monitor progress
Managing Active Directory
Managing Exchange 365, and Office 365 Applications.
Administering back-end procurement, staging, pre-production, and productions servers.
Manager of certificates - Root CA, additional CA's, and certificate installation/maintenance.
Manage Barracuda, Cisco ASA, and Dell Sonicwall Security Appliances/software
Maintain patches on Windows systems
Daily reporting on infrastructure to maintain PCI Compliance.
Process ACH transaction through ePS proprietary software, then verifying with Comerica Bank and 53rd Bank.
Current Projects:
Upgrading Internet connections
Potential Infrastructure shift to cloud.
Using Untangle to monitor bad applications, bandwidth issues, and spikes in network degradation.
Owner
Mason's Tech Solutions
May 2014 – Present
Small, local company that services homes and small businesses from Saginaw, MI down to Detroit, MI. Currently services over 50 households, and 4 businesses. The types of service include technology consulting, wireless network/network design, remote access, customer support, tune-ups, upgrades, hardware troubleshooting and repair, software troubleshooting, TV's, DVD, Blu-Ray, Chromecast, Roku, Computer Reinstalls, cell phone upgrades and troubleshooting, laptops, tablets, and a lot more. If it is for the comfort of your home, it should not be a hassle. That is why people turn to me. It is nearly painless, and cheaper than others, because I am the middleman, and I do this to help educate the community.
Software used:
Freshservice - Helpdesk and KnowledgeBase for my own use
Avast Business - Partner with Avast Anti-Virus.
Software used:
Freshservice - Helpdesk and KnowledgeBase for my own use
Avast Business - Partner with Avast Anti-Virus.
Education
No Education Background shown
Full Biography
I am a Global IT Professional, having experience ranging from Home Networking Support all the way to Multi-National MPLS Infrastructure, Security, and Routing maintenance.
I am currently working as the IT lead for a GM and FCA multi-supplier of the year award winner, striving to maintain the technical relationship between Ideal, GM, and FCA.
Languages
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Level Progress
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Overall1
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Outlook1