Mike Schrock
IT Operations Manager
  • Phoenix,
  • Arizona,
  • United States
Member Since: 2018/08/21
Industry: Computer & IT
Top Skills:
Tech Certifications:

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Points this month3,600
Total points32,875
Questions: 4
Solutions: 11
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Professional Background
IT Operations Manager
State of Arizona
April 2019 – Present
Phoenix
Lead a team of 5 to ensure smooth IT Operations for 200+ associates
Managed the organizations infrastructure, on-prem and cloud
Met with departmental leaders frequently regarding best practices and improvements that IT could be making (from an OPs standpoint)
Wrote Policies and Procedures for all technology based aspects throughout the organization.
Reviewed costs and reduced/eliminated as appropriate.
Reviewed Process and streamlined where possible
Managed all software licensing, Microsoft, VMWare, etc
Managed all hardware warranty and support
Sr. Systems Administrator
State of Arizona
July 2018 – April 2019
Phoenix
AD Administration - All aspects
VMWare Administration
Assisted with complicated user issues
Sr. Systems Administrator
Oakwood Worldwide
June 2013 – April 2018
Phoenix
AD Administration - All aspects
SAN Architecture and Administration
Hyper-V (Cluster) Setup and Administration
Windows Administration
Chassis Administration (UCS and HP)
VMWare Administration
Citrix Administration
Managed Data center operations in three regions (US, UK, Singapore)
Provided Budget expectation to Leaders across the organization
Desktop Technician
Oakwood Worldwide
February 2011 – June 2013
Phoenix
Migrated Windows XP machines to Windows 7
Planned and executed a building suite move of 200+ computers
Managed their electronic fax solution, RightFax
Assisted in Active Directory Administration, including Group Policy Administrator, Replication, and User and Groups.
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Education
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Level Progress

Current: Level 4
Mike needs 17,125 points to level up.
LVL 5
  • Overall
    4
  • Outlook
    1
  • Windows OS
    1
  • Anti-Virus Apps
    1
  • Active Directory
    1
  • Windows 10
    1
  • Software
    1
  • Windows Server 2008
    1
  • Azure
    1
  • Cloud Services
    1
  • Installation
    1
  • Salesforce
    1
  • Security
    1
  • SolarWinds
    1
  • Sophos
    1
  • Windows
    1
  • Windows Server 2016
    1
  • Microsoft Excel
    1
  • Microsoft Office
    1
  • Virtualization
    1
  • Citrix
    1
  • PC
    1
  • Storage
    1

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