Look after all internal IT systems for the company including Active Directory servers, File Servers, WSUS servers, WDS servers, VOIP phone system, Office 365 environment, laptops and desktop systems.
Also assist with 3rd line queries from support desk and assist with projects for clients.
March 2009 – Present
Support Desk Manager. My team look after hundreds of SME clients with varying types of infrastrcuture and equipment. I assist with 3rd line queries in addition to managing our company's internal infrastructure, and supporting our Data Centre Manager with tasks.
Experience in a multitude of areas including Exchange, AD, Server technologies, PHP, SQL, Watchguard routers, Hyper-V, and more.
Have carried out a number of migrations for clients - mainly Exchange and Server migrations.