Paul Neralich
Business Owner
  • Wyckoff,
  • New Jersey,
  • United States
Member Since: 2017/05/11
Industry: Computer & IT
Tech Certifications:

I'm an effective problem-solver with over 20 years of experience providing high-level, professional, computer software & hardware support.

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Activity
Points this month50
Total points37,850
Questions: 2
Solutions: 12
Articles:
Videos:
Courses:
Posts:
Professional Background
Business Owner
Paul Neralich Computer Services LLC
January 2016 – Present
• Provide training on a wide range of technical topics (e.g., Microsoft Office, Google G Suite, Apple iWork, operating systems, backup strategies, cloud storage, media management)
 • Develop and implement custom, data-backup strategies
• Troubleshoot and solve technical problems on-site or remotely for individuals and businesses using Windows and Mac OS -based systems
 • Address malware attacks including ransomware, and implement preventive measures against future malware attacks
 • Assist clients with maintenance activities (e.g., upgrading operating systems and/or software applications, increasing storage-space availability, reorganizing emails)
 • Improve computer performance (e.g., removing malware, installing additional memory (RAM), removing unnecessary software, removing unnecessary browser plug-ins and extensions)
 • Provide detailed, technical, follow-up documentation and invoices after each service visit
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Education
Millersville University of Pennsylvania
BSED
Elementary Education and Teaching
1987 – 1992
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Full Biography

For over 20 years, I have provided high-level, professional, computer hardware and software support. This has taken the form of help-desk specialist, technical writer, and course instructor. Most of this activity has been in service to the pharmaceutical industry. My strengths are presented below:

I Possess a Wide Range of Technical Knowledge:
For example, I can create, query, write to, and troubleshoot SQL-compliant databases, or use a reporting tool such as Crystal Reports to develop complex queries and reports.

I Can Communicate Concepts Clearly:
I am a natural-born teacher. I can clearly explain a simple concept (e.g., how to rename a file on an Apple MacBook Pro), or something more complex (like the role the Coriolis Effect plays in the Idealized Global Circulation Model in meteorology).

I Know How to Manage Customers' Expectations:
To do so, I engage in a policy of no surprises. I received a help desk call once in which my customer had lost data. There was a good chance that a simple course of action would resolve the issue. Rather than dwell on that fact, I immediately began the uncomfortable, but necessary discussion about available backups and recovery. I encouraged him to get in contact with his IT support-personnel immediately and prepare for the possibility of executing a recovery. After a full investigation, I determined that the recovery procedure was unnecessary; however, had it been necessary, my customer's expectations were already set appropriately up front, and the necessity, while undesired, would not have been a surprise.

I Can Write Effectively:
I wrote this summary, and I can also write detailed, clear, technical documents for knowledge bases or manuals. I follow the rule that my technical writing college professor taught me:
    "Be brief, be clear, but never sacrifice clarity for brevity."

I'm confident that my skill set can benefit you. Please contact me at paul@pncs.tech to learn more :-)

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Level Progress

Current: Level 4
Paul needs 12,150 points to level up.
LVL 5
  • Overall
    4
  • Microsoft Office
    2
  • Microsoft Excel
    2
  • VBA
    2
  • Query Syntax
    1
  • SQL
    1
  • Adobe Creative Suite CS
    1
  • Statistical Packages
    1
  • .NET Programming
    1
  • JavaScript
    1
  • jQuery
    1
  • Digital Audio
    1
  • Digital Cameras / Camcorders
    1
  • MultiMedia Applications
    1
  • Multimedia Programming
    1
  • Windows 10
    1
  • Oracle Database
    1
  • Desktops
    1
  • MySQL Server
    1