Rartemass
Service Desk Analyst
  • Delacombe,
  • Victoria,
  • Australia
Member Since: 2005/06/16
Industry: Fitness & Sports Training/Instruction
Top Skills:
Tech Certifications:
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Provide a quick, creative biography in 140 characters or less.

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Activity
Points this month2,154
Total points725,426
Questions: 97
Solutions: 613
Articles: 4
Videos:
Courses:
Posts:
Group Discussions: 5
Professional Background
Service Desk Analyst
Government
June 2004 – Present
Ballarat
Level 1, 2 and sometimes 3 support for internal staff.
Covering staff education, daily admin, deploying software packages, call centre management and many more.
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Education
University of Ballarat
Bachelor of Computing
1997 – 2000
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Full Biography

I have been working in IT for nearly half my life. Most of my jobs have been for smaller IT departments and required specialist information across multiple areas of IT.

As a result I have a solid grounding in most areas of IT with several core areas of focus.

Most of my work entails assisting users rather than projects so my knowledge needs to remain current to ensure I can aid promptly.

This was the reason I joined EE. Simply reading through other people's issues has given me insight into resolving problems at work. If we need to support a new system EE is one of the first places I look for common issues with it.

I have just started writing articles and these are what I have published thus far. When time permits I will submit many more. I would appreciate anyone that takes a look, and maybe give a helpful vote :)

http://www.experts-exchange.com/Web_Development/Document_Imaging/Adobe_Acrobat/A_11091-Convert-PDF-to-text-with-Adobe-Reader-and-MS-Office.html

http://www.experts-exchange.com/Networking/Protocols/Application_Protocols/Email/NNTP/A_10989-Configure-your-PC-to-download-from-Usenet.html

http://www.experts-exchange.com/Copy_Review/Proofreading/A_10932-Business-writing-guidelines.html

http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Excel/A_10929-Use-Excel-to-create-Flowcharts.html

If you wish to contact me outside of EE, email me via my EE user name at gmail.

Check out my author profile on Smashwords (https://www.smashwords.com/profile/view/AJWatson)

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Languages
English
Native or Bilingual Proficiency

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Current: Level 19
Rartemass needs 74,574 points to level up.
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