My passion is sharing knowledge and supporting home users to small businesses with the implementation and management of technology.
More bioMicrosoft Canada Trained MPS-Pro Designation, Compaq Server Support Specialist, Meridian Option 11E PBX Telephony Programmer, Office Wiring Specialist (Cat5e, Cat6, BIX telephony) for Telephony and Network (cross connect, runs and closets), Valid Secret II Clearance
Bilingual (French and English), Mandatory IM Awareness & CIDM Document Management System Training, Certified, LRA (Local Registration Authority) for MyKEY, BMC Remedy Ticketing system, Assyst Ticketing System
Specialties: Voice Over IP solutions for residential and small office-home office clients. Wired and wireless network implementation for home and home office, Joomla! Content Management System including ecommerce setups, WordPress, PC and MAC desktop and laptop repair and upgrades, data restoration (Desktop and Laptop drives, USB keys and external drives) Servicedesk and Deskside Incident Management Support Analyst Level II
Qualifications:
Incident Management Tier II, ServicedeskTier II, A+ Certified, ITIL Certified