Roger Hanna
I.T. Support Specialist
  • Ottawa (Overbrook),
  • Ontario,
  • Canada
Member Since: 2017/06/20
Industry: Computer & IT
Top Skills:
Tech Certifications:
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My passion is sharing knowledge and supporting home users to small businesses with the implementation and management of technology.

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Total points9,786
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Solutions: 6
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Professional Background
Founder - Part Time Business
SOHOSYNERGY
June 2010 – Present
Telephone inside wiring for residential and business. Voice Over IP solutions and migration for residential and small office-home office clients.
Provided marketing, advertising, daily financials, invoicing, on-site and off-site service;
Documented incidents through JS Support Pro Ticketing System in Joomla! Content Management System
Utilized Microsoft Office 2010 and Office 2016 Professional Suite;
Provided website maintenance, content management (Joomla! CMS) and additional plugins pertinent to the site;
Hosted and deployed Joomla CMS with SSL Certificates, including VirtueMart Storefront
Replaced POTS telephone systems with VoIP solutions including ATA configuration and Softphones
Connected and secured clients Wired/Wireless Network Routers, Printers, Smartphones and Tablets
Repaired and supported mixed MAC and Windows computers in networked environments
Conducted monthly reports submission and banking;
Responded to web requests and phone requests for sales and service;
Extensively used  TeamViewer Remote Support Software to resolve incidents for clients;
Imaged and backed up clients PC and laptops with Acronis TrueImage and providing Cloud Remote Backup through Acronis Partner License.
Configured LAMP installations for local testing of clients CMS solution, at their location prior to deployment
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Full Biography

Microsoft Canada Trained MPS-Pro Designation, Compaq Server Support Specialist, Meridian Option 11E PBX Telephony Programmer, Office Wiring Specialist (Cat5e, Cat6, BIX telephony) for Telephony and Network (cross connect, runs and closets), Valid Secret II Clearance
Bilingual (French and English), Mandatory IM Awareness & CIDM Document Management System Training, Certified, LRA (Local Registration Authority) for MyKEY, BMC Remedy Ticketing system, Assyst Ticketing System

Specialties: Voice Over IP solutions for residential and small office-home office clients. Wired and wireless network implementation for home and home office, Joomla! Content Management System including ecommerce setups, WordPress, PC and MAC desktop and laptop repair and upgrades, data restoration (Desktop and Laptop drives, USB keys and external drives) Servicedesk and Deskside Incident Management Support Analyst Level II

Qualifications:

Incident Management Tier II, ServicedeskTier II, A+ Certified, ITIL Certified

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Education
Learnbetst.com
TESOL II
Teach English as a Second Language - Business Level
2017 – Present
OSEB-YMCA
OSEB
Entrepreneurship
2006 – 2007
The Ontario Self-Employment Benefit Program (OSEB) is one of the most unique projects of its kind anywhere. It provides aspiring entrepreneurs with income and entrepreneurial support for up to 42 weeks while they develop and start their business.
Algonquin College
Ontario Management Development Program
Management
2003 – 2005
Completed Labour Relations
Completed Train the Trainer
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Languages
English
Native or Bilingual Proficiency
Francais
Native or Bilingual Proficiency

Level Progress

Current: Level 2
Roger needs 8,214 points to level up.
LVL 3
  • Overall
    2
  • Windows OS
    1
  • Hardware
    1
  • Server Hardware
    1
  • Windows 10
    1

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