-Help customers of Expert Exchange get the most out of their subscriptions by troubleshooting problems they encounter with their accounts.
-Communicate with customers via phone and email.
-Provide my insight to the site developers to ensure that we are producing an online presence that is user friendly.
November 2015 – June 2016
-Guided the learning process towards achieving the academic goals that are outlined in the teacher’s lesson plan.
-Outlined behavioral expectations and ensure the behavior of children is appropriate for their grade level.
-Strove to create an environment that is conducive to learning where students feel safe.
UCLA Office of Residential Life
September 2013 – June 2015
-Planned and led programs for residents living on the floor that I supervised, to build a welcoming community atmosphere.
-Collaborated with other Resident Assistants while performing rounds through our building on a nightly basis to ensure that residents felt secure.
June 2014 – August 2014
-Developed curriculum for international students in China about the current state of the environment and what they could do to help lessen their impact on the environment.
-Interacted with local leaders in the Shanghai community who were working towards improving the impact that Chinese industry is having on the environment.
UCLA African Studies Center
September 2012 – June 2013
-Coordinated with guest speakers, organized events with UCLA faculty, and handled office traffic.
-Greeted and provided information to visitors in the office, responded to emails, and answered phone calls.