I'm a Manager and Technician at a small IT firm in a large city in Canada.
We specialize in PC and Network consulting and technical services.
I personally hold MCP, Network+, A+ and Linux+ certifications
and have close to 15 years of experience troubleshooting PCs.
We also provide sales of firewalls, routers, DSL, wireless and other network
equipment, so I have some expertise in those areas.