Spencer Scherer
Systems Administrator
- Dover,
- Pennsylvania,
- United States of America
Member Since: 2016/10/27
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Activity
Professional Background
Systems Administrator
Adept Consulting
March 2015 – Present
- Created software licensing policies to manage licensed software installs and uninstalls through SCCM via Powershell. With this system we were able to automate uninstalls of unlicensed software as well as automate licensed software installs via AD groups.
- Worked closely with vendors to make sure our software was up to date and performing properly.
- Created Powershell scripts for a variety of tasks ranging from software installs, uninstalls, updates, and more.
- Worked with SCCM to manage software deployments throughout the state and run detailed reports on system information.
- Created and fine tuned images for use throughout the state depending upon department and branch.
- Create documentation on all processes used within SCCM as well as documentation for written scripts that were uploaded to our local GIT repository.
- Handle high-level escalations that the help desk was unable to resolve.
- Worked closely with vendors to make sure our software was up to date and performing properly.
- Created Powershell scripts for a variety of tasks ranging from software installs, uninstalls, updates, and more.
- Worked with SCCM to manage software deployments throughout the state and run detailed reports on system information.
- Created and fine tuned images for use throughout the state depending upon department and branch.
- Create documentation on all processes used within SCCM as well as documentation for written scripts that were uploaded to our local GIT repository.
- Handle high-level escalations that the help desk was unable to resolve.
Desktop Support Lead
Helion Technologies
March 2011 – Present
- Manage and assist a 40+ person department in resolving all client issues
- Leading team meetings and devise plans to increase productivity of employees and mitigate recurring issues
- Work on large scale network and system outages ranging from down servers to down ISP’s.
- Manage and maintain multiple client networks for automotive dealerships on all levels.
- Proactively resolve issues that may occur for users as well as assist them when issues arise.
- Went on-site on multiple projects around the country for lengths of time up to a month and a half.
- Manage and maintain documentation on company Knowledgebase
- Provide clients with the best support available by resolving any IT related issue
- Make outbound calls to vendors and providers on issues ranging from software problems to network outages
- Troubleshoot network outages and routing issues on a daily basis
- Manage and maintain email systems and troubleshoot any issues that arise.
- Leading team meetings and devise plans to increase productivity of employees and mitigate recurring issues
- Work on large scale network and system outages ranging from down servers to down ISP’s.
- Manage and maintain multiple client networks for automotive dealerships on all levels.
- Proactively resolve issues that may occur for users as well as assist them when issues arise.
- Went on-site on multiple projects around the country for lengths of time up to a month and a half.
- Manage and maintain documentation on company Knowledgebase
- Provide clients with the best support available by resolving any IT related issue
- Make outbound calls to vendors and providers on issues ranging from software problems to network outages
- Troubleshoot network outages and routing issues on a daily basis
- Manage and maintain email systems and troubleshoot any issues that arise.
Education
No Education Background shown
Full Biography
I have 9 years of experience in the IT field with a very broad skill set as I've worked with everything from desktops, servers, laptops, tablets, and phones to routers, switches, firewalls, load balancers, spam filters, and VOIP phone systems. My experience with a very fast-paced MSP has allowed me to expand my knowledge of the field tremendously. If there's something I don't know, I make it my mission to figure it out.
Languages
English
Native or Bilingual Proficiency
German
Limited Working Proficiency
Level Progress
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Overall3
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Exchange1
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Powershell1
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Windows Server 20121
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Active Directory1
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Hyper-V1
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Microsoft 3651
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Network Security1
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Operating Systems1
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Remote Access1
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SCCM1
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Software Firewalls1
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VMware1
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Windows Server 20081
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iOS1
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iPhone1