Suliman Abu Kharroub
IT Consultant
  • Amman,
  • Jordan
Member Since: 2009/07/23
Industry: Computer & IT
Top Skills:
Tech Certifications:
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Genius
Freelancer
Consultant
Job Seeker

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Activity
Points this month0
Total points1,125,336
Questions: 57
Solutions: 889
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Videos:
Courses:
Posts: 1
Professional Background
Systems & Support Section Head
Airport International Group (AIG)
June 2013 – Present
¿      Managing all Windows-based systems in QAIA Airport including hardware and software.
¿      Managing AIG service desk; design, monitor and control IT processes (Incident, problem, change, and service level management) to insure maximum clients satisfaction and best quality of IT service.
¿      Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers.
¿      Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. Monitor and manage phone queue (participating in escalated calls as needed).
¿      Gguide the periodic evaluation of new service desk components and provide recommendations for purchase. Oversee the purchasing process of approved service desk components
¿      Oversee Solutions repository and ensure top quality solutions are available to the staff. Develops Service and Business Level Agreements to set expectations and measure performance. Develops an effective and workable framework for managing and improving customer IT support in the organization. Advise management on situations that may require additional client support or escalation.
¿       Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs. PO review and approval/budgeting responsibility. Review survey feedback to improve services, tools and support experience. Keep confidential all applicant, client, and verification and company proprietary information.
Senior IT support officer
Airport International Group (AIG)
March 2012 – Present
QAIA airport new terminal opening
Systems Administrator
eSense Software
March 2009 – March 2012
¿      Administrating, configuring and maintaining over 200 client (windows XP, windows 7) and over 70 server machines (windows server 2003 R2, windows server 2008, windows server 2008 R2).
¿      Managing and maintaining Virtualization infrastructure using HyperV and System Centre Virtual Machine Manager technologies.
¿      Installing and configuring security Softwares (Microsoft Forefront suite (client / server)).
¿      Designing, implementing and maintaining network security (802.1X standard for wired and wireless networks).
¿      Supporting MS Exchange in an enterprise-level environment and a solid technical understanding of messaging and collaboration technologies
¿      Responsible for all exchange 2010 operations including backup/restore operations.
¿      Responsible for backup/restore operations using Microsoft  System Centre Data Protection Manager
¿      Responsible for infrastructure services (Global and local DNS, DHCP, Active Directory, WSUS…etc.)
¿      Performing daily security check (Verify the current connections (outbound FTP and inbound Telnet/SSH sessions), network traffic statistics, antivirus logs, new security patches).
¿      Inbound connectivity: Securing email access throw FTMG 2010 server (OWA, OMA and Outlook anywhere), publish portals and internal websites to make them available on the Internet securely.
¿      Outbound connectivity: Securing outbound connection and internet browsing using URL filtering, antimalware inspection, intrusion prevention and HTTP/HTTPS inspection technologies provided by Microsoft Forefront Threat Management Gateway 2010 (TMG).
Network Administrator
Arcadia Software Devlopmen
July 2008 – April 2009
¿      Administrating, configuring and maintaining about 20 clients (windows XP) and 7 server machines (windows server 2003).
¿      LAN / WAN hardware devices and software administration, supporting, planning and installation.
¿      Installing configuring, troubleshooting Hardware Router (Cisco) and software Routers (ISA 2006).
¿      Backup and maintain systems and services using Symantec backup Exec.
Network administrator
Arcadia Group Ltd
July 2008 – March 2009
¿      Administrating, configuring and maintaining about 20 clients (windows XP) and 7 server machines (windows server 2003).
¿      LAN / WAN hardware devices and software administration, supporting, planning and installation.
¿      Installing configuring, troubleshooting Hardware Router (Cisco) and software Routers (ISA 2006).
¿      Backup and maintain systems and services using Symantec backup Exec.
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Education
The Hashemite University
BA
CS
2004 – 2008
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Full Biography

Microsoft systems professional, areas of expertise: MS Active directory, Ms Exchange messaging, Ms ISA/ Forefront, MS Infrastructure services ( DNS, DHCP, WSUS..etc)


I am a highly motivated individual with a keen eye for detail. I am looking for an opportunity to prove my worth and advance my career as far as possible.
I consider myself to be an effective team player with excellent leadership skills and an analytical approach to the solving of problems. My experience includes high pressure management roles. I believe given a chance I would become an asset to any company immediately.

My MCP trascript:
https://mcp.microsoft.com/authenticate/validatemcp.aspx
Transcript ID:799840
Access code: qwertyui

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Languages
English
Elementary Proficiency

Level Progress

Current: Level 23
Suliman needs 26,664 points to level up.
LVL 24
  • Overall
    23
  • Exchange
    16
  • Microsoft Forefront ISA Server
    13
  • Windows Server 2008
    9
  • Windows Server 2003
    7
  • Microsoft Server Apps
    6
  • Active Directory
    5
  • Outlook
    5
  • DNS
    5
  • SBS
    5
  • Software Firewalls
    5
  • SSL / HTTPS
    4
  • Microsoft Legacy OS
    4
  • Email Servers
    4
  • Microsoft IIS Web Server
    4
  • Windows 7
    3
  • Microsoft Server OS
    3
  • Microsoft SharePoint
    3
  • VPN
    3
  • Internet Protocols
    3
  • Microsoft Applications
    3
  • Networking
    2
  • DHCP
    2
  • IT Administration
    2
  • Networking Hardware-Other
    2
  • Hardware Firewalls
    2
  • Email Clients
    2
  • Email Protocols
    2
  • Security
    2
  • Windows OS
    2
  • Network Management
    2
  • Server Hardware
    1
  • TCP/IP
    1
  • Microsoft Virtual Server
    1
  • Email Software
    1
  • Web Browsers
    1
  • Web Servers
    1
  • Windows XP
    1
  • Network Security
    1
  • Networking Protocols
    1
  • Microsoft SQL Server
    1
  • Network Analysis
    1
  • Wireless Networking
    1
  • Windows Networking
    1
  • Microsoft SQL Server 2005
    1
  • Powershell
    1
  • Cisco
    1
  • Storage Software
    1
  • Windows Vista
    1
  • Encryption
    1
  • Virtualization
    1
  • iPad
    1
  • SSRS
    1
  • OS Security
    1
  • Dell
    1
  • Consulting
    1
  • Disaster Recovery
    1
  • HTTP Protocol
    1
  • .NET App Servers
    1
  • Anti-Virus Apps
    1
  • Application Servers
    1
  • Server Software
    1
  • Web Development
    1
  • Citrix
    1
  • Hardware
    1
  • Laptops Notebooks
    1
  • Routers
    1
  • Microsoft Development
    1
  • Office 365
    1
  • VMware
    1
  • PHP
    1
  • Apple OS
    1
  • AntiSpam
    1
  • Windows Live Mail
    1
  • BlackBerry Prog
    1
  • FreeBSD
    1
  • Google Apps
    1
  • Java EE
    1
  • Mac OS X
    1
  • Microsoft SQL Server 2008
    1
  • Network Architecture
    1
  • Paessler
    1
  • Productivity Apps
    1
  • Scripting Languages
    1
  • Sophos
    1
  • System Utilities
    1

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