TDKD
  • United States
Member Since: 2004/07/21
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Full Biography

I have been a member of Experts-Exchange since 2004, I just started to assist others around December of 08 and find great joy in helping others:-)

I am the senior help Desk Analyst (Team lead) for a large corporation.

I run a Help Desk and I am the 2nd level support for the company as well, some of my responsibilities include:

Patch management-
Setup and configuration of a WSUS Server for the organization. Also the deployment of all Microsoft Security Patches and Updates.

Imaging-
I take care of all the company's Imaging needs; this includes Servers and Workstations (laptop's and Desktop's).

Company Wide Security-
Deployment and management of PGP Desktop WDE, and enhancing the security of all computers (e.g. Adjusting Windows 2000, XP and Vista to be as secure as possible).

I also write the entire "How To" documentation for the Help Desk crew (e.g. Password Policy issues a user may face, and multiple solutions step by step Instructions).

I perform many more functions for this company and other clients I represent, and will update when I have the time...

Thanks for visiting my profile,
Take care and happy sharing of knowledge....



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Current: Level 8
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