Parrish Chamberlain
Supportability and Transition Manager
  • Doreen,
  • Victoria,
  • Australia
Member Since: 2002/12/20
Industry: Manufacturing/Production/Operations
Tech Certifications:
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Professional Background
Supportability and Transition Manager
ASAHI Group
June 2018 – Present
South Melbourne
The Supportability & Transition to Support role is to act as a trusted advisor to Asahi Beverages Projects on transition and supportability considerations throughout the project lifecycle
This role will work closely with both Support and Project teams to ensure that operational non-functional requirements (such as availability, reliability, error handling and management, environment monitoring and licencing) and key supportability and transition deliverables are in place prior to handover – including SLA’s (and associated contracts and agreements), end to end Support Model (including staff, processes & tools), Compliance assurances and others.

Skill set:

• Experience in applications support and support processes, specifically ITIL
Working effectively in virtual, geographic dispersed, cross cultural environments
Project or Programme Management competencies
Strong process and process management skills
Strong relationship skills to work with multiple stakeholders across organisational and business boundaries at all levels.
Understanding of business support requirements
Service and Delivery Quality and Take on Manager IT
News Limited
November 2011 – February 2018
Articulate Business improvement opportunities through reviewing current processes, and analysing to provide the most feasible cost effective solution.
Identify and provide areas of improvement, through constant revision following current processes, ITIL methodology and best practices
Project management including stakeholder engagement, planning and benefit realisation
Staff rostering and performance management for 10 support Analysts
Perform and produce KPI Monthly reporting for National Business's Units.
Manage and monitor a 'structured' Project Methodology system.
Management of day-to-day functions of Service and Delivery ensuring all contracted
services are delivered.
Provide management, leadership, motivation and guidance to team members
Ownership and management of incidents and requests through to resolution
Actively review team performance and  business service statistics, with a view to understand underlying drivers for service improvement opportunities

Project Management

Engaged in Business requirements for project scoping and benefit analysis to determine the best course of action.
Manage a portfolio of Projects related to News Limited National deployments and local deployments.
Analyse project plans and provide corrective course of action where required.

Asset Management

Administrator for Asset Management Database - Undertake and initiate quarterly audits of all company assets
Establish and maintain detailed workflow procedures for the asset sourcing and allocation Process in line with national procurement workflow.


Achievements

The development and deployment of a Project Management workflow (Web based) for Status reporting, Planning, deployment and time capture, currently being used by National Desktop team in News Limited to manage projects with ease.
Training staff on project management fundamentals, from initiation to finalisation (PMBOK process)
Redesigned the National Asset management and inventory process.
Client Services Level 2 Team Leader /Project Manager
The Herald and Weekly Times
June 2005 – November 2011
Co-coordinating and managing implementation migration and other IT business projects.
Planning, Developing, Updating and implementing: security polices, quality management procedures, change management documentation and workflow processes
Auditing current systems within the HWT /News Limited Business Units. Providing recommendations and risk management solutions.
Providing support for the Herald and Weekly Times Limited based businesses and clients.
Monitoring and maintaining production critical and non critical applications and systems.
Process, procedural and troubleshooting documentation (updating and creating)
Asset Management

Achievements

Deployment of new hardware across the HWT/Leader  business unit 2009 -2010 including development of BOE/SOE
Learning Seat Pty Ltd Melbourne Integration and relocation project end of 2007/2008. This project was presented with a minimal time requirement of two months.
The Federal Publishing Company Melbourne integration and relocation project 2007.
Hardware asset replacement project for Leader Newspapers remote sites 2007/2008.
Redesigning The Herald and weekly Times IT&T Security policies and procedures to reflect IT&T ISO Governance standards.
Planning, deploying and configuring new Canon MFD's (Multi Function Devices) across HWT Business.  Incorporating the removal of old assets.
Planning a Quality Management System based on ISO 9000 Standards.
Developed process control and infrastructure documentation on various levels.  This incorporated a procedure manual for troubleshooting key problematic areas.  The documentation also included process flowcharts.
On the spot troubleshooting documentation for new problems that arise, this requires analysing processes.
Deployment of new hardware across the HWT business unit 2006
Senior Desktop Support Analyst - Project Manager
News Limited
2004 – December 2010
As part of a National Team for News Limited the Desktop Support (End User workspace) provides 2nd and 3rd level customer incident and task resolution, a core discipline in this space revolves around small to corporate scale projects.
Service and Support Analyst - Project manager
The Herald and Weekly Times Limited
June 2004 – September 2009
Provide the best customer service and delivery and meet Project demands and deadlines
Senior Laboratory Technician
AgriQuality
January 1999 – June 2004
Chemistry and Analytical Instrumentation
Microbiology (food and Water, media preparation)
Method Development and implementation
Staff Training, Advisor
Identification of foreign matter and customer complaint samples
HACCP and auditing, Designing Implementing and Maintaining Quality Control Documents using ISO9000 standards.
Sample allocation, and storage
Calibration of equipment and instruments
Allergen testing using systems such as ELISA and TEPNEL
IT maintenance, problem solving, Support.(Novell/Win XP/Server2003)                        

Achievements

Planned Developed and Implemented a Quality management System
Developed, tested and implemented Allergen Testing systems for Australia using Tepnel plate identification methods, registered with Association of Public Analysts.
Planned, developed and implemented the IT infrastructure, systems and databases.
Analytical Chemist
AgriQuality
1990 – June 1994
As an Analytical Chemist many of my tasks included the below
•Wet Chemistry and Analytical Instrumentation
•Microbiology (food and Water, media preparation)
•Method Development and implementation
•Staff Training, Advisor
•Identification of foreign matter and customer complaint samples
•HACCP and auditing, Designing Implementing and Maintaining Quality Control Documents using ISO9000 standards.
•Sample allocation, and storage
•Calibration of equipment and instruments
•Allergen testing using systems such as ELISA and TEPNEL
•IT maintenance, problem solving, Support.(Novell/Win XP/Server2003)
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Education
University of Ballarat
DPM
Project Management
2009 – 2010
Spherion / Computer Power
Advanced Diploma Systems Technology
Information Technology
1997 – 1999
Victoria University
BscFST
Food Science and Technology
1993 – 1996
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Full Biography

Driven Service Delivery Manager and Project Specialist, highly qualified in Change/Release, Risk/Incident and Problem and Service Integration management.  Transforming business to work with technology in the optimized lean and efficient way ensuring that continual service improvement and customer satisfaction are matured to a level that is sustainable.

My passion for service excellence ensures that IT goals are aligned to the strategic direction of the organisation, reducing costs and improving overall efficiency.

I deliver sustainable benefits realisation through maximising technology investments for the long term whilst lowering the overall risk profile of the business. I have demonstrated abilities in delivering organisational change through the execution of in-sourcing IT Services in a mission critical 24x7 environment.

Specialties: My specialty lies in the ability to build & lead high performing teams, through mentoring and coaching people ensuring they are empowered to own the outcome.

This is evident by the fact my teams have delivered record volumes of change within an organisation that embarked upon a billion dollar growth strategy whilst executing an organisational de-merger. Employee engagement levels continued to increase as my teams aligned their delivery outcomes to business strategies.

I am a highly accomplished dynamic professional with over 15 years of successful leadership in technology and media. Possessing excellent communication, analytical and organisational skills, as well as strategic planning and tactical implementation; he is skilled in delivering demonstrable business value and building high performing teams.

Key areas of expertise
Leadership: Collaboratively creates, sells and drives strategy that is transformational and persuades teams across technology and business to work together to deliver a vision of the future. Creates a positive work environment, consistently improving engagement and retention while driving delivery. Consistently builds and nurtures high-performing geographically dispersed teams.

Business Strategy and Process: Understands the business environment and participates in developing business strategy. Able to articulate how technology investments will be exploited to deliver strategic business goals. Extensive multi-year roadmap to enable seamless multi-platform (print, web, tablet, mobile) advertising sales capabilities.

Relationship Management and Communication: Able to build trusted relationships and deep communication across executive, business and technology stakeholders. Communicates complex IT strategies and executes programs in terms that are linked to business priorities, convey business value and are clearly understandable.

Business Management: Leveraging a master’s in business; demonstrates business management abilities beyond technology. Understands and can communicate how different business lines interact to support customer outcomes.

Delivery: Able to mobilise resources and vendors to deliver rapid business aligned technology delivery programmes. Recognised globally for the fastest successful corporate migration to google apps, securing executive support and seamlessly deploying the suite over 8500 News staff and JV’s across Australia in under 4 months.

As a long time IT Management Advisor and Change leader, I'm now focussing on building a business driven by IT management leaders who can traverse the various dimensions of the IT Operating model and help our clients reinvent the way they go about IT. We are working with SIAM, DevOps and most recently IT4IT which embraces Lean concepts and puts the customer at the centre of IT focus. We are also a thought leading ServiceNow partner able to work from business case through to implementation of solutions across the technology lifecycle.

Specialties: IT Operating Model, DevOps, IT Service Management, ServiceNow solutions, IT Strategy, IT Governance

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Current: Level 2
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