Driven Service Delivery Manager and Project Specialist, highly qualified in Change/Release, Risk/Incident and Problem and Service Integration management. Transforming business to work with technology in the optimized lean and efficient way ensuring that continual service improvement and customer satisfaction are matured to a level that is sustainable.
My passion for service excellence ensures that IT goals are aligned to the strategic direction of the organisation, reducing costs and improving overall efficiency.
I deliver sustainable benefits realisation through maximising technology investments for the long term whilst lowering the overall risk profile of the business. I have demonstrated abilities in delivering organisational change through the execution of in-sourcing IT Services in a mission critical 24x7 environment.
Specialties: My specialty lies in the ability to build & lead high performing teams, through mentoring and coaching people ensuring they are empowered to own the outcome.
This is evident by the fact my teams have delivered record volumes of change within an organisation that embarked upon a billion dollar growth strategy whilst executing an organisational de-merger. Employee engagement levels continued to increase as my teams aligned their delivery outcomes to business strategies.
I am a highly accomplished dynamic professional with over 15 years of successful leadership in technology and media. Possessing excellent communication, analytical and organisational skills, as well as strategic planning and tactical implementation; he is skilled in delivering demonstrable business value and building high performing teams.
Key areas of expertise
Leadership: Collaboratively creates, sells and drives strategy that is transformational and persuades teams across technology and business to work together to deliver a vision of the future. Creates a positive work environment, consistently improving engagement and retention while driving delivery. Consistently builds and nurtures high-performing geographically dispersed teams.
Business Strategy and Process: Understands the business environment and participates in developing business strategy. Able to articulate how technology investments will be exploited to deliver strategic business goals. Extensive multi-year roadmap to enable seamless multi-platform (print, web, tablet, mobile) advertising sales capabilities.
Relationship Management and Communication: Able to build trusted relationships and deep communication across executive, business and technology stakeholders. Communicates complex IT strategies and executes programs in terms that are linked to business priorities, convey business value and are clearly understandable.
Business Management: Leveraging a master’s in business; demonstrates business management abilities beyond technology. Understands and can communicate how different business lines interact to support customer outcomes.
Delivery: Able to mobilise resources and vendors to deliver rapid business aligned technology delivery programmes. Recognised globally for the fastest successful corporate migration to google apps, securing executive support and seamlessly deploying the suite over 8500 News staff and JV’s across Australia in under 4 months.
As a long time IT Management Advisor and Change leader, I'm now focussing on building a business driven by IT management leaders who can traverse the various dimensions of the IT Operating model and help our clients reinvent the way they go about IT. We are working with SIAM, DevOps and most recently IT4IT which embraces Lean concepts and puts the customer at the centre of IT focus. We are also a thought leading ServiceNow partner able to work from business case through to implementation of solutions across the technology lifecycle.
Specialties: IT Operating Model, DevOps, IT Service Management, ServiceNow solutions, IT Strategy, IT Governance