Currently working as a help desk analyst for a large corporation. Our team supports technical and business aspects of a complete software package, used by our sales force, that was written by a team of developers within our company. I also have background experience with troubleshooting and repairing hardware and software problems. I take an extremely common-sense approach to problem solving and I'm not afraid of, or intimidated by computers in any way, shape, or form. Hope I can help.